Customizing "log activity" and Task type in HubSpot Sales

Hi HubSpot Development Team, 


I recommend revisiting the idea to customize log activity in HubSpot Sales. I would like my team to track "Direct Mail," and I've seen others asking about logging texts and in-app messaging. 


Thanks for considering!


HubSpot updates
153 Replies
New Contributor

This would be great, combined with being able to customise the tasks "pipeline"

New Member

Appears this request has been going on for a couple of years.  Almost 200 votes seems this is a pretty vital request.  

New Contributor

We definitely need this!! 

Occasional Contributor

I would also need that for my BDR team. We want to be able to distinguish the following:

- Chat conversations (on Twitter/LinkedIn/etc.)

- Email conversations

- Phone Calls

- In Person conversations


And we want to track this different for inbound vs outbound leads. 

New Contributor

Any updates from the HubSpot Dev Team? Looks like this was supposed to hit the product queue back in 2017 or early 2018...

Occasional Contributor

Would be nice to hear something on this ageing request especially since price updates are coming. 

Regular Contributor

Looks like there was an update today. Next update is in January. 


New Contributor


New Contributor

I read someone heard an update would be coming in January, is that  true?  would love to hear there is progress!

New Contributor

PLEASE make Hubspot sales a bit more flexible/customizable! I'm about to reccomend my sales team change CRMs entirely.

I would like to create a custom Log activity. I'd like to LOG Connection - This is my SDR teams way of saying they are setting up a meeting.