Customizing "log activity" and Task type in HubSpot Sales

Hi HubSpot Development Team, 

 

I recommend revisiting the idea to customize log activity in HubSpot Sales. I would like my team to track "Direct Mail," and I've seen others asking about logging texts and in-app messaging. 

 

Thanks for considering!

Grayson 

HubSpot updates
154 Replies
Nbrooks101
Occasional Contributor

Would like to request this too, it would be very helpful for our sales managers to report. 

harlanjesse
New Contributor

I also agree - since we cannot add tasks to a queue from the mobile app, we can at least give tasks a certain type and add them to a queue more easily once on the browser platform. Being able to use custom task types would help increase the usefulness of the mobile app.

Suecooks
New Contributor

Ideally this would be a drop down where the admin can add the types of activity relevant to their users and then it's easy for the users to log activity.   Like direct mail, met at networking event, drop by, etc.

mitchellkp
Top Contributor

YES, Admin defined activities.

PhilOPSCOM
Occasional Contributor

It's amazing to me how much activity this thread has received.  Just so everyone knows, I was told the functionality has been added to HubSpot...but only if you pay for more expensive packages. 

mitchellkp
Top Contributor

There is some customization to meeting types I believe, but not the flexibility we are asking for.

 

BTW share this with your users and get more vote ups!

 

rentpingmike
Occasional Contributor

Hey, @PhilOPSCOM. Unfortunately, despite the obvious demand for it and even more obvious need for it, this feature has not been implemented by HubSpot. We were told it was in Beta, but they misunderstood and that was a completely different feature. There is no update, to my knowledge, on when this will be available.

Wavelength
New Member

Would love to be able to create my own Task Types. Like: Mail, Brochure, Postcard etc.

allieccollins
Occasional Contributor

Yes we would like to tag all of our hottest prospects with a certain call type that our reps could filter on. 

mitchellkp
Top Contributor

this would make the CRM an essential tool in #ABM!

willcurran
Top Contributor

yes needed

saskia
Regular Visitor

+1 Customizable activity types

EmanuelTavares
Occasional Contributor

Today I had a terrible experience.

I put new contacts in Google Contacts and the Hubspot was updated by Zappier.

To my surprise, it duplicated the contact on Google Contacts and worst, without the telephone number.

It is difficult to use.

streemer
New Contributor

Log an Email does not fit/is not the same as Log Text Msg/Chat... I do a lot of communicating via text message, FB Messenger, LinkedIn, etc.

sergiodavid
Occasional Contributor

We need to log custom activities please !

jules-deskeo
New Contributor

#NEED!

Maryke
New Contributor

Yes I would also love this feature.

I would like a task type like 'follow up'

 

because my Personal assistant can adjust the type from 'to do' to 'follow up' and then I know that she has atleast started with the task.

SamanthaH
Occasional Contributor

Definitely helpful; various task types should be customizable and could include a number of types: 

 

LinkedIn connect

InMail

Direct mail

Text message

 

etc. 

FaerieWhings
New Contributor

I also think this would be a great addition. I have different types of tasks I perform and if I could edit the types in the drop down menu, it would cut back on having to type out the type of task I have to do for each and every task.

larryatvemo
New Contributor

Also adding a +1 for this idea.  We use tasks to manage a number of workflows and different types of to-dos for the team that we would like to be able to report out on.