Customizing "log activity" and Task type in HubSpot Sales

Hi HubSpot Development Team, 


I recommend revisiting the idea to customize log activity in HubSpot Sales. I would like my team to track "Direct Mail," and I've seen others asking about logging texts and in-app messaging. 


Thanks for considering!


123 Replies
alexarangog Visitor | Platinum Partner
Visitor | Platinum Partner

 I agree... I need personalize the activity with chat messaning from Whatsapp o text messages systems.

Regular Contributor

Yes please! I am replying to any thread that relates to this because we didnt realize it did not do this and we just purchased Hubspot sales. It seems crazy that this would not be an option to customize these options as literally every business works so differently. Even if you have one field that is not editable (in this case outcomes), add another field that is just customizable similar to custom contact properties. There is nothing customizable at all about the acitivty logging which seems very rigid. What if someone wants to assign the task to a specific campaign or product line. This is an option on marketing side so its seems odd that this would not be a consideration for sales especially in the era of marrying sales and marketing. Please consider for being a top priority! Oh and this editable/customizable option should integrate with salesforce Smiley Happy 

New Contributor

 +1 for Text message option

New Contributor

I concur! We need to have TEXT as a follow up activity as this is an extremely frequent activity with our teams. Direct Mail would be excellent as well. 

Top Contributor

NOTE: sales pro only allows the second level of activity to be customized (the call type)

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Regular Contributor

mitchellkp you actually need sales enterprise to customize this as we learned when we bought sales pro and still didnt have the functionality. This is such a basic need of any sales organization and agree that it should be more accessible to the lower tiers of Husbpot sales. I know for us enterprise is way over the top in terms of functionality for what we do and we don't need anything more than pro.  This should at least be part of sales pro if not part of free version as its so basic and necessary for every company.

New Contributor

@cbartlett we have enterprise and this still isn't an option for us unfortunately. Seems like a quick and easy fix for Hubspot to add in. 

Regular Contributor

@bsusan thats so surprising because we were told that it was an option if we upgraded... again. I agree! hopefully we can get them to implement soon! 


I'd also really like this to be available ASAP please. We want to be able to register event attendance, webinar attendance, direct mail sends as different activities and then be able to report on these. Are you able to update please on when this will be available? I'd be happy to test as well. 

Occasional Contributor

we need a way to  be able to add any and all "behaviors" and "outcomes" somewhere in the Sales Tool and then be able to report on them daily, weekly, monthly, quarterly and annually to manage sales activities.


Behaviors include anything that the Sales person controls; dials, leave messaage (vm or with receptionist), email, text, Inmail, Viewed LI profile, Requested LI connection, Requested Introduction (and/or referral), Sent TY Card


Outcomes could include: Connection (phone conversation, text exchange, email exchange), Agreed to Introduction, Introduction Completed, Appointment, Sent Proposal


The current Log Activity of Log Call, Log Email and Log Meeting is too limiting to properly assess behaviors and outcomes to help manage sales activities