Customize the message sent after the user submits their email address

Currently, in a regular live chatflow, after the user submits their email address, a default message shows – "Thanks. We'll be in touch as soon as possible."

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This could make the visitor think that there's no one online and could prompt them to leave the chat. It would be awesome if there's an option to customize the message here.

HubSpot updates
3 Replies
Esteemed Contributor

Agreed - even if you don't have a bot turned on to prompt additional messages, the same message appears when you input email into the default box.

Regular Contributor

More customizations would be great!

HubSpot Employee
HubSpot Employee

Hi there, leaving a comment because this is an important function to edit, since especially in other languages like german you would have to choose between the formal or informal wording, currently it is using the formal one which causes friction for companies that choose a more personal and informal customer journey.