Customize the message sent after the user submits their email address

Currently, in a regular live chatflow, after the user submits their email address, a default message shows – "Thanks. We'll be in touch as soon as possible."

Screen Shot 2019-07-05 at 4.22.04 PM.png


This could make the visitor think that there's no one online and could prompt them to leave the chat. It would be awesome if there's an option to customize the message here.

2 Replies
Esteemed Contributor

Agreed - even if you don't have a bot turned on to prompt additional messages, the same message appears when you input email into the default box.

Regular Contributor

More customizations would be great!