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Customize the close date in deals

 

When you create a deal, there is a default close date (end of current month). Every month, we have to postpone the close date of our deals to the next month.

In our industry, the time to close is more around 80 to 90 days. The deal forecast will be more accurate with a close date set 2 or 3 months after the create date. close_date.png

 

 

 

HubSpot updates
Customize the close date in dealsHubSpot Produkt-Team
06-28-2019

Hi everyone, 

 

My name is Sophie, I work on the team that builds HubSpot CRM. I wanted to address this idea and the frustration expressed recently at the end of this thread. The ability to set customize when the close date is set (or what is set to) for each account is something that we are interested in exploring in the future, but it's not on the immediate roadmap for this year.

 

We treat the deal Close Date property as the expected close date for the deal (until it is actually closed). The property is used in the Deal Forecast report to forecast revenue by month/quarter/year and so we set it automatically to ensure all deals show up in that report. While this property is given a default value, it is expected that the user will change this value to represent the expected close date when the deal is first created. If the user knows that the deal cycle is usually 80-90 days long, they should set the close date to 3 months time to reflect that (ensuring the deal forecast report is somewhat representative of the pipeline). When the deal is finally moved to a closed lost or closed won stage, we will update the deal close date to that day automatically to ensure accurate reporting and reduce the effort required to close a deal. 

 

In terms of why this feature request has not been addressed sooner, while it is absolutely true that the more votes an idea gets the more likely it is to be reviewed by HubSpot's product team, there is no guarantee that ideas will be implemented based on a critical mass of votes. That said, it's not our intention, ever, for customers to feel unheard and we're actively looking into means of closing the loop in a faster and more transparent way.

 

If you have specific feedback about the CRM that you believe will make it easier and more efficient to use, please don't hesitate to message me directly. 

 

Best,

- Sophie

84 Comentários
RachelJ
Mitwirkender

Definitely would agree that not having the close date automatically apply on creation of deals would be much better for us - - the expected close date is a great idea, we like to apply the close date in this way once we have determined the date it is likely to close.

The current method also plays havoc with forecasting.

Thanks,

Rachel

Heavyuser
Berater

Any news on this one? Would be gret if this default period could be adjusted in settings.

RickyD
Mitwirkender

Here's another vote. Auto-populating the close date to the end of the month is less helpful than just leaving it blank. Ideal functionality would allow us customize the default close date as an interval of time from the create date.

hillrs
Besucher

Same request.  Even though it is expected the user will update this field, it rarely happens.  Deals that are created late in the month default to month-end and eventually show up in exceptions and add a task for each deal to update.  This would unnecessary if we could update the default setting to a set time period (ie 30 days) after creation.