Customize the close date in deals

Kim_GP

 

When you create a deal, there is a default close date (end of current month). Every month, we have to postpone the close date of our deals to the next month.

In our industry, the time to close is more around 80 to 90 days. The deal forecast will be more accurate with a close date set 2 or 3 months after the create date. close_date.png

 

 

 

HubSpot updates
Status updated to: Not Currently Planned
May 21, 2020

Hello HubSpot Community, 

Thank you as always for your continued feedback, it helps us build a great product.

We are constantly evaluating and re-evaluating our priorities and roadmap to deliver as much value to our customers as possible. At this time, customizing the close date in deals is not something our team is currently planning to build natively into HubSpot. This is certainly subject to change in the future and we will update this idea if that becomes the case.

Jun 28, 2019

Hi everyone, 

 

My name is Sophie, I work on the team that builds HubSpot CRM. I wanted to address this idea and the frustration expressed recently at the end of this thread. The ability to set customize when the close date is set (or what is set to) for each account is something that we are interested in exploring in the future, but it's not on the immediate roadmap for this year.

 

We treat the deal Close Date property as the expected close date for the deal (until it is actually closed). The property is used in the Deal Forecast report to forecast revenue by month/quarter/year and so we set it automatically to ensure all deals show up in that report. While this property is given a default value, it is expected that the user will change this value to represent the expected close date when the deal is first created. If the user knows that the deal cycle is usually 80-90 days long, they should set the close date to 3 months time to reflect that (ensuring the deal forecast report is somewhat representative of the pipeline). When the deal is finally moved to a closed lost or closed won stage, we will update the deal close date to that day automatically to ensure accurate reporting and reduce the effort required to close a deal. 

 

In terms of why this feature request has not been addressed sooner, while it is absolutely true that the more votes an idea gets the more likely it is to be reviewed by HubSpot's product team, there is no guarantee that ideas will be implemented based on a critical mass of votes. That said, it's not our intention, ever, for customers to feel unheard and we're actively looking into means of closing the loop in a faster and more transparent way.

 

If you have specific feedback about the CRM that you believe will make it easier and more efficient to use, please don't hesitate to message me directly. 

 

Best,

- Sophie

105 Replies
VLee
Member

Hoping to be able to automate close date + tenor to a renewal deal. Currently we are not able to amend anything creating errors in how we track our deals!! Hope this one gets accelerated

YiRui_Chua
HubSpot Employee

Hi,

Commenting for a customer here.

It can be really frustrating to have to keep changing the deal close date since it is set automatically to a month away. Would love to have the feature to set a custom default date since certain deals tend to always close at the end of the calendar year.

GHuraux
Member

Hi,

Totally agree, it would be  great to be able to set how far out the close date should be for  the entire company, close date at the  end of the month makes little sense as it all depends on when the deal was created in the month.

 

 

HKroon
Participant

Upvote 230, open since Jul 24, 2017.

You should be able to set a default deal close date to 30 days or a set number from Deal creation.  I don't think this is rocket science and standard practice for most software products.   

JReinhard
Member

I'm in the same boat. A simple change so that each company could choose the default sales cycle timeline (90 days, 180 days, etc.) would make all of our pipelines much cleaner and eliminate a lot of the manual work that is unnecessary and causes frustration now.