HubSpot Ideas


Customize the 5 Sales Templates Seen by Free Users

Free users are limited to 5 templates; unfortunately if you have more (for example 10) template within your company free users only see the oldest 5 templates.

I want to select (for every free user) what templates they can use.

HubSpot Updates
Not Currently Planned
April 27, 2020 02:19 PM

Hi Community,


In an effort to be more transparent about our team's roadmap, I am updating this issue to 'Not Currently Planned' because this is not planned in our next quarter of work. We have evaluated some ways we can solve this in the future, and I will continue to update here until we have a solution to this problem.




93 Replies

This is a must have. Not all Hubspot users need the full feature of Sales Pro. We do work as teams and will have a few templates everyone will need access to. Ability to select templates available for each non Pro user is critical to the team effort.


 Definetely need it. It was my understanding that free users had access to 5 templates but the last ones are not necessarily relevant to free users. These templates should be able to be chosen from a library rather than automaticly taken from a list of  templates created by Sales Pro users. 


Tottaly agree, we should have the choice for the 5 templates we want to share for the free users, in my case I only need to give access to 1 template and I can't because of the restriction...


This should be fixed. Most of our employees have Pro and a few of us are free users (we don't need everything Pro offers) and only need a couple of templates of our choosing.


Definitely need this- very frustrating


I agree as well.  We have paid and free users.  We should at least have the ability to select which templates to allow a free user to use, rather than limiting us to the first five that were set up.


PLease fix this. I really have only 2 templates that my free users need to use. It would be nice to pick which templates teams have access to.


We have more than 50 free users, one Sales Starter (myself). For the rest of my team, they really only need 4 or 5 templates to share among all of them. I could understand sharing up to 5 templates across the entire team (not selecting 5 unique free templates per user). I could live with that. 


I even think being able to organize them would be helpful.  We are a smaller company, but I would say being able to bring 5 to the top (as the first 5) would allow at least the rest of the staff to have our basic templates.  When we created/uploaded our templates, we started with the ones that we needed at the moment. Now we are uploading our basic ones that I would want our staff to have access to, but I can't bring those to the top. Or they should make it clear before we start that the first 5 that are uploaded will be the ones your whole staff would have access to. .. . .


Agree, it is ridiculous that we can't specify which templates are the 5 available to the wider team, not just those with "sales starter".  Really hoping hubspot fix this soon!


Definitely need this feature. The rest of the team does not need the capabilities of a pro account but the team needs the ability to use multiple email conversation templates. 


Agreed. Would love to choose which templates our team have access to use.


This would especially be nice, since when onboarding, we all created templates that were not very useful in real life practice (during training) - but those became the first 5 templates that our non-sales people see. So now that we have real templates we use, I would like to go back and specify which ones our CRM users can see.


It's strange HubSpot wouldn't fix this.  You guys do a great job with most things in customization.  This is odd.  


Bumping this again. This really needs to be done. 


This is a huge oversight on Hubspot's part. I need to create a template for everyone to use but I am not going to ask the people in my company on the sales upgrade to delete and then recreate their templates (and sequence and so on) so that I can make this the oldest. It is something we need to sales operations so I am going to need to find a solution outside of HubSpot.


This would be very helpful. Not everyone in our organization needs a sales seat, but sometimes we want to share a key email template.


Not being able to do this is very limiting


This would be really important for templates, snippets and documents - all assets with the 5 item limitation for free users. In our case, we have teams with several paid users and several free users. The paid users should be able to share amongst them as many templates/snippets/documents as needed and then we should also be able to manage which free users should have access to each up to the 5 count limit.

As it stands right now, free users can't really use any of these features...


Templates are useless for those users who do not have sales professional! Rediculous!