Customize the 5 Sales Templates Seen by Free Users

noah

Free users are limited to 5 templates; unfortunately if you have more (for example 10) template within your company free users only see the oldest 5 templates.

I want to select (for every free user) what templates they can use.

52 Replies
GHepp
Participant

FIX THIS!  Makes no sense and is intentionally limiting.  Let's be a little less predatory towards forcing account upgrades.

CUrsu1
Contributor | Diamond Partner

Please fix! Limiting at 5 on the account levels seems odd, when the account has paid seats on all the hubs. If the non-paid seats need limited access - shopuld be 5 per person not 5 per whole acct. THere are lots of cases where companies use a mix of seats, not everyone is all day in Hubspot but they need to use it ocassionaly and the messaging should be consistent (hence, using templates, snippets, etc)

Elbarto
Member

We would really like this feature as well. I also just found out you can not actually choose which templates non-paying seats can see and use. I can't imagine the limit of 5 was deliberately designed this way. So a fix would be really appreciated! Just let not paying seats choose which 5 templates to use.

 
JMiro
Member

Or at the very least have them see the 5 newest rather than the 5 oldest! How does it make any sense - if you have more than 5 documents, each time you upload a newer version they don't see it anymore and you have to reupload everything? 

 

Please fix this asap it's a huge unnecessary burden on any company that is already paying but not for every single employee (think interns and analysts).

StephanieB
Contributor | Elite Partner

I'm really surprised this is still not an option. The single easiest way to prove the use of an amazing tool like templates and get more salespeople using it and wanting fully paid seats is to get them to try it with the free version. But the way it currently stands, they are stuck with my absolute worst templates from 2013 when I was still learning how to even use HubSpot and basically the entire world was a differnet place. There's gotta be an easy fix for this. 

ABoyton
Member

Is this still not a feature? 

coreygolden
Participant

We also need this. I do not understand how this has not been resolved in nearly 4 years. 

HWong
Participant

Great idea!

KSmith_oeg
Member

That four years after this was first raised this hasn't implemented is ridiculous. At no point were any of us told (by a person or the tool tip) that the 5 non-paid users see is the oldest five. It doesn't do what it says on the tin, and if you aren't going to deliver this, I suggest you stop implying this is a useful feature.

Kateattard
Participant

Agree with previous comments here. This seems a realitvley simple conversation feature which is promoted as a free tool. We have a large team who do customer service support as par tof their role and cannot afford the cost of service or sales pro licenes for all of them which give them access to many features they do not need.

ddobrien2
Participant

Please consider letting free users choose the 5 templates they can use/see.

KKarnovsky
Member

To add on / clarify to the Product Team: I want to be able to select the FIVE templates - I'm ok with the 5 limit, and then having to upgrade to a paid seat. But, only having access to the "first chronological five" for a free user is a real pain point - basically useless - and creates friction with me as a customer, making it more likely for me to churn. I wound up having to spend 30 mins - 1 hour swapping (updating/saving) my oldest 5 templates just so my team had the access they needed. Solution: allow 5 Template limit, but allow Super Admin (or a free user) to choose WHICH 5. Then it's a useful feature that makes me more likely to happily upgrade when we need access to more than 5.