Customize meeting booked email

It would be great to have the ability to customize the meeting email that gets sent to contacts upon booking a meeting. For example, right now, it says "New Meeting Booked with [user name]". Having the ability to change this to "Call with [user name]" would be helpful to prevent confusion for the receipient between calls and meetings.

64 Commentaires
Nouveau contributeur

I am waiting for this possibility since 2 years... 

I recommend you to look for another alternative/solution, because Hubspot is not able to listen to its customers and take into consideration basics features such as the personalization of the emails our prospects will receive... it seems inconceivable to me to forget such a feature... 🤦🏻‍♂️


Anyway, don't expect anything from Hubspot, I waited for 2 years for this essential evolution, so don't be like me, just go away!

Contributeur régulier

I've been asking for this for years, not a peep from HubSpot, brilliant system but locked in now... if we all make enough noise maybe just maybe we might get this.

Contributeur occasionnel

Why dont you do this Hubspot? 

Contributeur régulier

Just adding the 2 cents. Please let us customize the Meetings confirmation experience to take out Hubspot branding. There's really only 3 things I'd expect to be able to do

 

  • Set From- and Reply-to address
  • Change subject line
  • Change email body

In fact, could probably be simpler by just letting us choose an email from our Hubspot Email library and force-attach the calendar invite file. 

 

 

Contributeur régulier

Brilliant idea, I've been asking for this for ages 

Nouveau contributeur

Strange this is not implemented. It's SO BASIC to be able to edit the content, which gets send out to our leads.

Please allow for changes!

Or is there at least a comfortable way to do this with workflows?

Contributeur régulier

I tried a work around ages ago but failed sadly, come on HubSpot for goodness sake, at least join in with this thread!!!!!!

Nouveau contributeur

Adding our vote as well. This is an incredibly important feature that may determine whether or not we move forward with HubSpot

Contributeur occasionnel

Come on Hubspot - surely you can do better

 

#hubspot #bookameeting

Contributeur occasionnel | Partenaire solutions Diamond
Contributeur occasionnel | Partenaire solutions Diamond

I am quite amazed on why this feature is not implemented. Having the option of designing the email confirmation for a meeting should be the least of efforts to make happen...

Nouveau contributeur

Disappointing I'm paying this much money and have to start using third-party tools that allow us to do the basic changes. Please get this updated soon. We shouldn't have to use Calendly to solve such a basic issue. 

Contributeur régulier

I agree, but sadly this thread has been running for years with no involvement from HubSpot whatsoever, unfortunately this forum is where good ideas come to die 🙂

Contributeur occasionnel

+ 1

Équipe de développement de HubSpot
Équipe de développement de HubSpot
Statut mis à jour : Not Currently Planned

Hi Communnity,

 

Thank you all for sharing your feedback!

 

For transparency I am updating this issue from "In Planning" to "Not Currently Planned" because we wont be able to get to this in the next quarter. This is one of the top ideas in Meeting, so we will watch this closely and I will make sure to update here periodically until we have a better idea for next steps.

 

Best,

Glen

Contributeur régulier

It seems to be 120 likes is not relevant enough...

Contributeur reconnu

+1

The text is way too informal in many countries. Both the immediate response and the reminder text. 

 

We really need a better meeting tool in many ways. This is one of those topics on this community forum that may seem small to a product manager, but if we don't like the way the Hubspot tool represents our business to leads or customers, then we will not use the (meeting) tool. In turn, if we cannot use the meeting tool, then 1/6th of the Sales Pro license is wasted. Add to that the big deficiencies in Sales Documents and Sales Quotes too, and now you have a real lack-of-value-for-money issue in Sales Hub.

Nouveau contributeur

Hello!!! I just stumbled upon this problem. I would appreciate it if we had the option to white-label.  

Contributeur occasionnel

I agree, and also to be able to brand it with our logo in place of the generic graphic would be good.

Contributeur occasionnel

Being able to edit the Meetings emails and pages (even if it is just being able to rename the "Let's Meet" heading and button text) would be FABULOUS!!

 

We would love to be able to indicate that it's a virtual meeting and would prefer a more generic button title like 'Continue'

Contributeur reconnu

@glencornell Any news?