It would be great to be able to change the default meeting reminder email or meeting booked email when creating a scheduling page. The minor customization allowed in the form of additional unformtted text is not enough. It would also be great to be able to make changes to the confirmation email that is sent when a meeting is scheduled.
The current text of the meeting reminder email is:
Hello,
This is a friendly reminder that we have a meeting booked on: 11 Jun 2018 17:20 EST
Replacing my brand with the HubSpot brand (just randomly out of the blue) is an absolute conflict and has already resulted in cancelled meetings. Customers get confused when the HB brand appears, where as my own logo has been consistent all the way through. I'm in life insurance and trust means everything.
To the average consumer, the HubSpot brand means nothing.
I agree that this would be very helpful to keep on brand and the current email does not provide enough information. We'd like to include our company name and contact info, a brief message, and the Zoom/call-in info. The booking email should be as informative as the calendar entry if possible.
I tried to work around this issue by creating a workflow to run when a meeting is booked, but the personalization token "Last Meeting Booked" provides only the last meeting date and not the time (even though the time is listed in the Last Meeting Booked contact field).
This is vital to driving a higher meeting rate then we are currently getting. It seems like this would benefit all of your customers and not just the ones asking for this feature.
I would like to include in the reminder a link to the actual zoom meeting that's scheduled.
@rcobbett same here we now use Acuity for our scheduling, the inability to stop Google sending out it's own confirmation emails was a nightmare, Google allows clients to reschedule which we do not!
How can this not be a standard feature of HubSpot? I'm blown away that it would take this long for something as simple as this to be implemented? More and more I see how HubSpot is trying to do EVERYTHING but failing to do ANYTHING well. You are spreading yourselves too thin.
How can we not be able to send an email reminder for a meeting booked in THE CONTACTS booked time? Unbelievable.
Totally agree! I coordinate calls for our Sales team and host those meeting links on my account. This could make it confusing for the prospects, due to the wording of the reminder making it look like the call is with me.
Same here. We definitely need more control over what gets sent out when a prospect books a meeting. We have had our fair share of prospects missing meetings recently because they were expecting to see the meeting link in the booking confirmation email.