Customize meeting booked email

It would be great to have the ability to customize the meeting email that gets sent to contacts upon booking a meeting. For example, right now, it says "New Meeting Booked with [user name]". Having the ability to change this to "Call with [user name]" would be helpful to prevent confusion for the receipient between calls and meetings.

24 Replies
liongardbobby
Occasional Contributor

Yes! I want to autosend a VidYard video when someone books an appointment.

AndreaWeir
Occasional Contributor

Yes, this needs to be implemented. Contacts are also sometimes confused because we don't have the ability to insert key info into the confirmation email (like please join using the zoom link in the calendar event). We could send this reminder in a separate email, but getting two is not a great experience. The change in branding in terms of colours/copy is also not a good experience. 

LIonel10
Regular Contributor

This needs some serious attention Hubspot! Currently when my clients book a photo session with our company they get a Meetings confirmation email,  a Google confirmation email and of course are added to a workflow that sends them informational emails and a confirmation email as well, I can only control the email sent from the workflow and I want to stop the other emails, why oh why can I not?????????????? COME ON DO SOMETHING

HubSpot Employee
HubSpot Employee

Hey all, I think this functionality would definitely be useful, especially as I've had a few customers (largely from France) who find that - for their business - the text is too informal.
Given it's the first interaction a lot of their customers have with them it would be very useful for them to be able to set the tone and make the best impression!

LIonel10
Regular Contributor

Neal is absolutely correct in that here in Europe the informal US way of speaking or communicating is most definitely not the norm and can, in fact, be interpreted as disrespectful, it is also generational anyone over 40 like me feels uncomfortable with such informal vocabulary.

We have to be very careful indeed especially when we are dealing with potential or existing clients, it really is a no-no. 

 

The other MAJOR  problem we have is the integration with Google calendar, that also generates it's own invitation! Which, wait for it... allows clients to cancel or reschedule at the click of a button, for some that may be a boon, but for us we can have a full weekend of 20 odd appointments easily cancelled or rescheduled because its a nice day...

 

Integration with a calendar like iCal that doesn't strongarm you into sending invitations but allows you total control over what goes out as confirmation would be best, as previously mentioned here a workflow with our own branded and designed emails, please.

Even integration with an open source calendar or even a Hubspot calendar!

All of the above does not seem a lot to ask really...

 

orangepegs
Regular Contributor

Just got this request today. Let's do it, HS!

LIonel10
Regular Contributor

Sadly everyone I think we are all pi****g in the wind, it appears we are all screaming at HubSpot but nobody is listening, come on boys and girls DO SOMETHING!

Latitude37
Occasional Contributor

How is this not a thing already? Why wouldnt we be able to simply create our own confirmation email and reminder email i in the email section, and designate these in the meeting section? Surely this is basic functionality!!!! We go to all this effort to create marketing emails in complex workflows, but when it comes to emails related to meetings - my propsects recieve basic html text emails that look amateur! Common hubspot!!!!

willcurran
Regular Contributor

awesome idea!

JoniErdmann
New Member

Yes! I'm mostly concerned with providing my conference line information in the confirmation email so that the end user knows where to dial in at the time of the meeting.