Customize default country code for phone numbers

Tangerine

when a contact is added to Hubspot the telephone prefix is set to default to the US. I am in the UK and having to re set it for every contact is tiresome. why not have this as one of the choises in setting?

HubSpot updates
14 Replies
tomsedgwick
Contributor

Yeah, we are the same in Australia, all of our contacts are in Australia and it's really annoying having to add the country code to everyone before we call them. Please have this as a property and/or an account-wide default so all of our new contacts can automatically get the Australian country code.

HedillaMadrid
Member

Same here. We are in Spain and this takes a huge amount of time.

HubSpot please help us make more calls, be happier customers and spread the sprocket love!

EmmanuelC
Contributor

Completely agree - manually changing takes some serious time when repeated.

The only one workaround I can think of would be to mass upload an amended version of the phone numbers of my contacts with the country code of my choice.

yomedia
Member

Hey @EmmanuelC  has anything been done about this yet?  Seems like a simple fix.

 

@Tangerine  - this has been annoying me to.  I found that Aircall have a great product where you can set country code and it automatically logs all calls with Hubspot against the record.  I've been testing it out today and it seems to work great.  The only thing is the price tag - they require minimum 3 users @ $40 per user + outgoing call charges.  It's a bit expensive but the call quality and the functionality is superior to Hubspot (for now anyway).  Just a thought.

kokopambo
Member

I am based in South Africa and I am using HubSpot forms for the first time in my landing pages. The campaigns that I set up will largely be targeted at prospects in foreign countries. For a Portuguese search campaign targeting prospects in Brazil, for instance,  it would make filling the form out easier for a prospect if I could set the default country code to Brazil (+55). These prospects would not have to scroll through the list to complete this field.

Bazoli
Member

Yes, sounds easy to fix and it will save a huge time.

We are in Brazil and ask someone to fill the form using +55 or even select a country code  makes no sense as we only have brazilian clients.

 

Annabel
Participant

I would also very much like this feature. I would love it if we could also select the default country code, especially since the current list is ordered by English, so it can be challenging for our non-English speaking prospects to find their country.

ppgopensalud
Member

Totally agreed

akshayakshay
Member

I am from india and would like to have that feature

ianjacob
Member | Platinum Partner

As calling has improved in HubSpot to the point where many more businesses are using it I think this feature to have a default call location is important.

SAitken
Member

From NZ and it would be great to have this. Manually it isn't so much of a problem but having to go in an edit all of the contacts created from forms is a massive pain

YiRui_Chua
HubSpot Employee

Hi team, 

 

commenting for a customer here.

I believe that it would be great if we can add in an option under "Settings > Objects > Activities" where we allow auto association between country and area code for phone number.

This way, users do not always have to manually add in the country code which can be cumbersome. Thanks!

LachlanCrane
Member

I would love to see this! It's painful having to assign an area code to each new prospect.

MMT
Participant

Essential feature that all CRM's including Salesforce, Zoho, and Zendesk all offer - what's the timing on when this critical feature is made available? 

 

Also 

 

CALLING HUBSPOT DEVELOPMENT TEAM

Hubspot development seems to have really slowed down, and gone missing the last 18 months or so - and stopped all together while other CRM's are moving forward at pace.  There doesn't appear to be anyone taking any notice or responding to what are very valid ideas and feature requests.  Hubspot calling on the community , out of their own time, to share ideas, give live feedback only help Hubspot get better and better, without it, development would be very slow and Hubspot would fall by the wayside to its competitors.  Atleast someone from Hubspot, from a courtesy perspective atleast, could please get back to the community on this and all the other awesome ideas and requests the community are putting forward.