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HubSpot Ideas

DiegoPI

Customize Meeting Reminder & Meeting Booked Emails

It would be great to be able to change the default meeting reminder email or meeting booked email when creating a scheduling page. The minor customization allowed in the form of additional unformtted text is not enough. It would also be great to be able to make changes to the confirmation email that is sent when a meeting is scheduled.

 

The current text of the meeting reminder email is:

Hello,

This is a friendly reminder that we have a meeting booked on:
11 Jun 2018 17:20 EST

I look forward to meeting with you,
HubSpot-Updates
Status aktualisiert zu: Delivered
October 07, 2025 08:56 AM

Hello! My name is Hallie, and I'm a Program Manager on the CXM Team. I connected with the product team regarding this feature request, and want to share an update with you all.

 

Currently, the ability to customize the meeting reminder emails is available (noted here), but the ability to customize the meeting booked emails is not yet available. Since these are technically two different pieces of the meetings tool, we are breaking this into two requests, and marking this one as 'Delivered' for the 'customize reminder email' feature.

 

The second part of this feature request for customizing the meeting booked email will be tracked on this feature request moving forward: Customize Meeting Booked EmailsPlease be sure to leave any feedback or upvotes for that feature on that idea, and keep an eye on that request for any updates there! 

 

Thank you for your continued feedback and your understanding. 😊

Status aktualisiert zu: In Planning
October 21, 2023 06:01 PM

Hi everyone!

 

Thank you for all of your thorough ideas. I wanted to let this thread know that we are actively planning some improvements that we can make here based on your feedback. There are a lot of specific requests inside of the broad topic of customization. We won't be solving all of these requests at once, but we are excited to start! I'll keep this group updated with any beta plans. 

 

Thank you all!

362 Kommentare
AEscobar30
Mitglied

I'd like to add the Zoom link Zoom creates for the meeting inside the email.  I have so many people show up late because they need help finding link for Zoom.

SkeeStylus
Stratege/Strategin | Platinum Partner

@AEscobar30 you can do this already. If you enable the Zoom integration everyone on your zoom account will be able to add their unique Zoom meeting link to the calendar invite that goes out to those who book a meeting with you. You can even configure it to allow them to add others to the meeting. Hope that helps. DM me if you need more help.

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DBerger
Teilnehmer/-in
Got it on Zoom. But what about Google Meet? Can you include a Google Meet
link in reminder email?
NLeibundgut
Mitglied

agree!

LOrmerod
Mitglied

This is still an issue and would love to be added back to a roadmap. A generic email is so unprofessional to receive and I'm not sure how BRANDING wasn't considered an important design element in the development of this tool.

DBerger
Teilnehmer/-in
Yeah being able to brand it is also needed, good call.
GSemeraro
Teilnehmer/-in

I confirm that it is truly a serious shortcoming and greatly limits communication. Moreover, in many cases, given the incorrect translation into Italian, it has created numerous misunderstandings about whether the meeting was online or in person.

John260
Mitglied

You guys need to look at GReminders - Its got a good Hubspot integration and does ALL this stuff you are commenting about here.   Email/SMS/Voice Reminders, Custom Templates, set the schedules (24 hours, 1 weekday, 1 hour, prior, etc...), include zoom/webex/google meet/ms teams links, any language, etc.....    https://www.greminders.com/hubspot

xoriola
Mitglied | Diamond Partner

+1

SMeher
Mitglied

It would be great to send the Zoom meeting links when sending a reminder emails

SPellan
Mitglied

We need this asap

HKelley2
Mitglied

Yes, our team as specific instructions we want to send out when someone books a call with us. Please allow this feature to be created. 

TSiri
Stratege/Strategin

You can do some of this now - not with the confirmation but with the reminder(s) under Automation, when creating the Meeting:

TSiri_0-1742579415324.png
Hope that helps?

 

JvanderSteen9
Mitglied

Any news on this? I want to change the automatic confirmation e-mail because it is inaccessible. The colors don't have enough contrast.

Since I'm using Hubspot for promoting accessibility I can't use these emails like this.

christa
Mitwirkender/Mitwirkende

What is the status of this idea @MParham  ? Would like to have an update since it looks like there is a lot of interest and the idea went into planning and out of planning and back to planning? Can we expect to have customizing ability for these meeting confirmation and other transactional emails related to sales scheduling experiences?

KAnderson74
Mitglied

Is there any update on this? It seems strange that I can't change the confirmation email personalization in the default footer. Screenshot 2025-06-10 at 3.53.29 PM.jpg

GScivoli
HubSpot Employee

Hey @MParham , this idea is in planning since Okt 23. Could you please update the status? Thanks in advance! 

MValencia16
Mitglied

I fully support this being developt

andreb
Mitglied

️ I noticed this has sort of already been implemented...


1. Go to Meeting Scheduler

2. Click "Edit" on the meeting scheduler you want update. 

3. Click "Automation"

4. At the bottom, click "Customize Your Reminder Email"

 

There, you can edit the email subject and body that's sent as the reminder. I hope this helps someone! 

SimoneM1
Mitglied | Diamond Partner

Hi, any news about the customization of the "Confirmation email"?