HubSpot Ideas


Customize Meeting Reminder & Meeting Booked Emails

It would be great to be able to change the default meeting reminder email or meeting booked email when creating a scheduling page. The minor customization allowed in the form of additional unformtted text is not enough. It would also be great to be able to make changes to the confirmation email that is sent when a meeting is scheduled.


The current text of the meeting reminder email is:


This is a friendly reminder that we have a meeting booked on:
11 Jun 2018 17:20 EST

I look forward to meeting with you,
HubSpot Updates
November 09, 2021 12:00 PM

Hi Community,


Just leaving a note here to let you all know that we're still following this closely and are currently exploring some ways we can best solve this issue, so that we can plan the work in the future. I'll hold off on updating the status of this idea until we have something set in Planning.




Re: Customize Meeting Reminder Emails - changed to: Not Currently Planned
September 19, 2021 03:34 PM

Hi Community!


Wanted to share an update with every here to give some visibility in what the Meetings and Scheduling team is working on, where this problem/idea might fall in priority, and how we are currently thinking about solving it.


The team is currently in progress working on these 2 projects:

1. The ability to insert specific, clickable times into email

2. The ability for attendees to cancel and reschedule using the Meetings scheduling experience (idea here)


Once these projects are completed, we plan to make some big updates to the scheduling experience from a contact record in the CRM, which we plan should solve this problem and greatly expand the use-cases, flexibily, and convenience for scheduling 1-off meetings. 


Following that project, we will be reassessing our major priorities, one of which will be the ability customize/personalize the automated experiences in Meetings. At this stage, we exploring the idea of including 'embedded automation' into Meetings. This would allow for us to leverage the power of Workflows automation to "build" customized flows of reminder emails and more. Beyond work in Meetings, this would also incorporate making meeting/scheduling data more accessible and useful in Workflows for a number of use-cases that we want to support and improve in the scheduling experience.


As we progress in our current priorities we will update here with more details on timing and plans. 

October 05, 2020 01:48 PM

Hi Community,


Just wanted to provide an update here that this is still not currently planned this year, but we are continuing to follow this thread, and I will post here again once we are ready to begin reviewing to be prioritized for upcoming work.


Thanks everyone for your feedback and patience! 

Re: Customize Meeting Reminder Emails - changed to: Not Currently Planned
April 27, 2020 03:37 PM

Hi Communnity,


Thank you all for sharing your feedback!


For transparency I am updating this issue from "In Planning" to "Not Currently Planned" because we wont be able to get to this in the next quarter. This is one of the top ideas in Meeting, so we will watch this closely and I will make sure to update here periodically until we have a better idea for next steps.




289 Replies

YES. It is beyond weird that we can't even preview what this email would look like. I would never say " I look forward to meeting with you". I'm much less formal and approachable in my communications. Yikes. If you're not going to let us customize or even view the thing, please god at least remove the phrasing that looks like we wrote it.


Agree with other feedback, in an ideal world Hubspot would support this out of the box.


I ended up creating a little tool that lets you create a custom confirmation email just to see if it was possible. Here's a short video showing it in action.


Feel free to reach out if you're interested in trying it.


This would be extremely helpful! 


We need to add simple text stating whether or not there is a fee associated with their meeting and were not able to do so. I hope this is on the radar for the team to update soon!

Participant | Elite Partner

I recently ran into this challenge myself when a law firm I work with wanted to include a map of their location and some tips for meeting preparation in their reminder emails. I came up with a workaround that I documented here. Hope it helps some of you!


Current meeting emails are brutal. Not sure we can use in their current design state they are so bad.


Hubspot leaders: you have to tackle this asap. There really is no excuse to not giving us the ability to customize what is today a wholly impersonal meeting confirmation email. It's horrendous. With the global subscriber base that you have, with Calendly making online calendar scheduling and customization ubiquitous, how is it possible that a platform as Awesome as Hubspot, can't get this done, and fast? Please get to this asap!


It would be great to be able to edit/customize the email confirmation.

We also need that feature!

+1 - This is veeery necessary!