It would be great to be able to change the default meeting reminder email or meeting booked email when creating a scheduling page. The minor customization allowed in the form of additional unformtted text is not enough. It would also be great to be able to make changes to the confirmation email that is sent when a meeting is scheduled.
The current text of the meeting reminder email is:
Hello,
This is a friendly reminder that we have a meeting booked on: 11 Jun 2018 17:20 EST
Hello! My name is Hallie, and I'm a Program Manager on the CXM Team. I connected with the product team regarding this feature request, and want to share an update with you all.
Currently, the ability to customize the meeting reminder emails is available (noted here), but the ability to customize the meeting booked emails is not yet available. Since these are technically two different pieces of the meetings tool, we are breaking this into two requests, and marking this one as 'Delivered' for the 'customize reminder email' feature.
The second part of this feature request for customizing the meeting booked email will be tracked on this feature request moving forward: Customize Meeting Booked Emails. Please be sure to leave any feedback or upvotes for that feature on that idea, and keep an eye on that request for any updates there!
Thank you for your continued feedback and your understanding. 😊
Thank you for all of your thorough ideas. I wanted to let this thread know that we are actively planning some improvements that we can make here based on your feedback. There are a lot of specific requests inside of the broad topic of customization. We won't be solving all of these requests at once, but we are excited to start! I'll keep this group updated with any beta plans.
We've experimented with a BUNCH of different follow-up email and SMS reminder messages and combinations and landed on one that worked really well for us.
It's important to personalize the messages and it's also important to incorporate text messages for at least any reminders that are less than 3 hours before the meeting. Emails don't get read quickly enough (about 98% of SMS messages get read within 3 minutes so it works really well for reminders.)
Our ideal schedule for maximizing show rates is:
5 minutes after the meeting is booked - send an automated email or SMS introducing the rep to the prospect.
24 hours before the meeting
If the attendee has confirmed - send an automated SMS reminder that you're excited to chat tomorrow.
If the attendee has NOT confirmed - send an automated SMS to let them know you noticed they haven't confirmed the calendar invite and ask if you're still on for tomorrow.
1 minute before the meeting - send an automated SMS to tell them you're jumping on and looking forward to chatting and include a link with meeting details.
That sequence crushes it and drove both the show rate and quality of our meetings up. Including a link in the reminders with meeting details helps to remind and reinforce the value of the meeting as well as make it easy to join.
Full disclosure, I wasn't able to do all that with Hubspot alone. That led my co-founders and I to build the Hubspot app that we wished existed.
We're about to release a new version that has a bunch of new functionality to help improve show-rates.
You can take a look at this video overview if it's helpful.
I would love to hear any feedback as well. Feedback has been super helpful in building this new version and I'd love any additional feedback I can get.
WOW came here to see how recent this request was as it's such a simple and obvious one. 2018!!! this meeting and calendar function is farcical. an absolute joke... Problem is the joke is on me I look like a dummy setting up this software that's not fit for purpose for sales teams. Calendly it is...
Any news on this? It´s like a basic funcionality. Just edit the body of the email sent.
It´ll be great to improve our sales team efficency. For example remidinng the customer which steps should do before the meeting (create account, watch a video, etc)
This is a true pain point. Following our brand's look & feel along all our customer journey is important to us, and the meeting confirmation email just looks extremely off-brand.
This idea from 2018 seems to have high interest, yet I'm not finding where/how to customize the meeting confirmation email. Is this still an open idea? Has HS created a way to update the generic message? I'd love to get an update from the @glencornell ! :-]
Upvoting and requesting that we also look into having the event description in the confirmation email sent to recipients as well as more property fields - particularly custom fields in the Meeting Form so that we can customize where this information is viewed for our customers experience.
A workaround would be a workflow and automated emails but we need to be able to bring over meeting dates and times and custom meeting fields for those to be effective. Please consider allowing this, espeically as custom meeting properties are a paid feature.
Adding a note that there is a Calendly app integration that solves all these issues for $12-15 a month verses the $45 a month for SalesPro to use meetings tool with a Marketing Enterprise account. Would be great for this to get prioritized as I'd happily spend more on a HubSpot in-house tool if it was equitable in features.
