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HubSpot Ideas

DiegoPI

Customize Meeting Reminder & Meeting Booked Emails

It would be great to be able to change the default meeting reminder email or meeting booked email when creating a scheduling page. The minor customization allowed in the form of additional unformtted text is not enough. It would also be great to be able to make changes to the confirmation email that is sent when a meeting is scheduled.

 

The current text of the meeting reminder email is:

Hello,

This is a friendly reminder that we have a meeting booked on:
11 Jun 2018 17:20 EST

I look forward to meeting with you,
362 Replies
GSemeraro
Participant

Good morning, this feature request will be 6 years old in February. Is it really so complicated to solve this problem?
Thank you very much

reycepeda
Participant

This is now in beta! Check out the early access betas within your portal.

 

https://app.hubspot.com/whats-new/[YOURPORTALID]/all?productUpdateId=13912431

 

Screenshot 2023-12-19 at 9.26.49 AM.png

orlane
Member

This is great! Not seeing it in my meeting section, is there a special download required to have access to this beta version? 

My page is still showing the original meeting reminder with no options to adjust.

annieg241
Contributor
same
GSemeraro
Participant

Super I will try it right away!

TSiri
Top Contributor

For the 2 folks above who can't find it - they included a link - just replace the [YOURPORTALID] with your Account ID:
https://app.hubspot.com/whats-new/[YOURPORTALID]/all?productUpdateId=13912431

SkeeStylus
Top Contributor | Platinum Partner

This is TWO long-standing requests I've been following that the Product Team has put into BETA this week.  Great job HubSpot team.  Happy Holidays everyone.  

DBerger
Participant

Thanks so much Hubspot team for implementing this feature! Already using it 🙂

basdenhoed
Participant

Public beta review:

 

The default notification emails are automatically translated by Hubspot. Unfortunately, the beta version does not allow custom e-reminder emails to be written in different languages.

 

I use the meeting links in dozens of workflows and sequences. Therefore, it is currently a worthless feature and I will continue to use the standard emails from Hubspot.

paolomaso-ade
Member

I am also interested in customizing both the text and the date and time when the reminder should be sent. Let me explain further: if I schedule an appointment for next week, it would be useful to send a reminder on Friday of this week at 8 AM, another one 24 hours before the appointment, and yet another one 1 hour before the appointment. The ideal situation would be to modify both the date and time of the reminder, in addition to the text. Thank you. 

CSic
Contributor | Platinum Partner

We have clients that work across multiple languages, the personalization "meeting date" and "meeting time" are defaulting to the HubSpot user's language and not the language of the contact's browser. How do we fix this so it's dynamic?

AMa28
Participant

so this has been on since 2018?

bedard1
Member

This feature really needs to be fixed!  It's super unprofessional for such a sophisticated CRM to show a grade school confirmation page to prospects.  The fact that it cannot be stopped from flashing even when a custom page has been designed is a flaw in the software and unacceptable.

AMa28
Participant

I used a workflow to send a confirmation email. Just ignore the built in one. I am paying close to 2k a month for this and doing workarounds 🙂

FGrassini
Member

Hi from south of France, 

 

I agree ! It would be really nice to personalise these meeting reminder emails, some meetings are calls, others are in-store appointments, but it's impossible to specify this, which puts the customer off. 

 

 

UlfH
Member

Since we haven't heard back on this for 8 months, is this feature to come?

 

rydermeehan
Member

PLEASE!!

YFernandez14
Member

Please provide an option to customize the email sent to contacts when they schedule a meeting.

scott-heit
Member

Dear product team, do we have an update or ETA on this since it has been in planning for nearly a year? My CMO messaged me to ask if we could brand the conformation page and email with just a logo. That seems simple enough to roll-out. Maybe by Inbound 2024!?!

BRemeur
Member

Any update on when a Beta would be availabe ? It's difficult to accept the fact we cannot bring our Branding on those confirmation emails ...