Customize Meeting Reminder & Meeting Booked Emails

DiegoPI

It would be great to be able to change the default meeting reminder email or meeting booked email when creating a scheduling page. The minor customization allowed in the form of additional unformtted text is not enough. It would also be great to be able to make changes to the confirmation email that is sent when a meeting is scheduled.

 

The current text of the meeting reminder email is:

Hello,

This is a friendly reminder that we have a meeting booked on:
11 Jun 2018 17:20 EST

I look forward to meeting with you,
HubSpot updates
Status updated to: Not Currently Planned
Oct 23, 2020

211 Replies
finn
Top Contributor

@glencornell Any news?

duvanced
Member

What's the status of this needed update? 

Regards.

haydenab
Member
Hello! We're limited to only dynamically featuring First Name, Last Name, Email and Company Name in the "Invite subject" of our meeting invitation follow-ups after someone books a meeting. Is it possible to expand this list to include custom dynamic properties that we've created? The screenshot attached shows the area I'm referencing. 
 
Screen Shot 2020-08-28 at 7.50.49 AM.png
NinaKovari
Contributor

I would very much like this to be a feature as well. I would also like to add on that adding in the meeting link would be extremely useful for the reminder as well.  We've had a couple contacts message our reps about the reminder email not have a link to call into already. 

AnaTodorovic20
Participant | Platinum Partner

I upvoted this idea as this is really big NO GO for meeting link and this is here for 2 years now.
I would higly appreciate clarification from Hubspot and imrpovement in pushing this idea further. 

In the way that is developed for Marketing faetures, to select what to do after submitting form, this should work the same way.

I would be happy to have landing page to customize with meeting link and its confirmation

cweimert
Member

In the meeting tool, there is an option to send a pre-meeting reminder that gets sent out "x" amount of time before a scheduled meeting. Right now, the only customization is to include the "Invite Description". It would be super helpful to have full control of what you include in this reminder email. Specifically, the ability to add a Zoom meeting ID to remind the customer with their code.

RayRoberts
Participant

Adding to the list of people that want this upgrade.

Damien
Contributor | Diamond Partner

Quite surprised this is not possible. Even free scheduling services like Calendly have the ability to edit the confirmation email. Right now there is not even the option to turn off the default one (that comes from hubspot.com!!!) and instead use a workflow to deliver a custom message telling the person what to expect and how to prepare for the meeting. Seems like very basic functionality that's missing here. 

annieg241
Member

this is extremely important, pleaseee!!

erinhartje
Participant

Branding is a must for email reminders for booked meetings, even for the meeting calendar booking page. It totally distrupts the flow for inbound campaigns where we take them from our branded email or site to Hubspot calendar page.

 

Also, can we places take off the bottom ad for Hubspot at the end of the email? It is huge and very distracting. It's confusing to our leads. They think they may need to schedule the meeting again or this is how you reschedule.

 

Please put both of these on the roadmap, or let me know if this is possible now.

 

End of email Hubspot AdEnd of email Hubspot Ad

glencornell
HubSpot Product Team

Hi Community,

 

Just wanted to provide an update here that this is still not currently planned this year, but we are continuing to follow this thread, and I will post here again once we are ready to begin reviewing to be prioritized for upcoming work.

 

Thanks everyone for your feedback and patience! 

Dejo
Member

In addition, when you have a Teams-meeting-link set up, that rotates between team members, it should be possible to create a custom mail for every team member, that gets sent out as a reminder automatically to the lead, depending on which team member hubspot chose, based on their calendar availability.

Status updated to: Not Currently Planned
Lars
HubSpot Product Team
 
Bre
Member

The auto emails are inauthentic and don't communicate important information, like how the the receiptient can join the meeting. Drift allows users to customize their invite emails and it saves a lot of hassle.

Bre
Member

The auto emails are inauthentic and don't communicate important information, like how the the receiptient can join the meeting. Drift allows users to customize their invite emails and it saves a lot of hassle.

pierreslr
Member

Hello community !
Remember what I told you a year ago.... (published in decembre 2019) : 

 

I am waiting for this possibility since 2 years... 

I recommend you to look for another alternative/solution, because Hubspot is not able to listen to its customers and take into consideration basics features such as the personalization of the emails OUR prospects will receive... it seems inconceivable to me to forget such a feature...


Anyway, don't expect anything from Hubspot, I waited more than 2 years for this essential evolution, so don't be like me, just go away!

pundir
Member

Hubspot allows customization of the meeting name and description.

To start with, why not use the same name and description for meeting confirmation email and meetin reminder email?

Of course, further customization of these emails would be great, but it would be a good start to utilize the existing customization (meeting name and description) and apply it to the respective emails.

@cfernandes @glencornell  You marked this as not planned. Any further thoughts from the development team, now that this feature has demonstrated its popularity among customers?

pundir
Member

@Lars 

You've actually linked to this idea itself 😆

 

This idea is a version of https://community.hubspot.com/t5/HubSpot-Ideas/Customize-meeting-booked-email/idi-p/176744 and is not something we currently have planned. Please follow & upvote that idea instead.

rohansdeeson
Top Contributor

Really need this, also the ability to show zoom information on the confirmation email.
This shouldn't be that complicated to include the company logo and colours in the email.

BenjaminSF
Member

I totally agree!  We would LOVE to be able to brand those meeting emails with our colors, and ideally, from our domain name.