HubSpot Ideas

shaimoom

Customize Form Submission Notification Email

In the Form Options, there is a section where we can add email addresses who get "Notified when submitted". There is an automated email that gets sent that currently cannot be customized. Can we get access to customize this email?

87 Replies
CWBourque
Contributor | Partner

@papag We've used workflows and our own custom emails as a workaround for this. Since this is possible, to achieve another way it likely isn't going to be addressed by the HS team any time soon.

 

After reading your response it might still be possible to use a workflow to accomplish the decision making and routing for what you are doing IF...and it's a big IF...you can standardize the inputs from your forms based on the types of requests customers regularly make. e.g. customer requests can be grouped by Service A, Service B, Service C, Product D, Product E, etc. 

 

If you have specific services you provide that you can break into groups or subgroups you could set up progressive forms to capture standardized answers at each step. e.g., a customer wants your help using Service A so they select that from a or multi-select checkbox. The progressive form recognizes Service A as the high-level choice and the second level of standardized subcategories for Service A pop up next. e.g. Part 1, Part 2, Part 3, etc. 

 

You can use the standardized answers to these preliminary questions to route information for Service A to the team that handles that, Service B to the B team, etc. from within the workflow. You can even get more granular using the subcategories such that whatever team handles Service A, Part 2 for example, only gets responses with those choices. 

 

You can still capture freeform info in a text area form element later in the form, but by standardizing some elements at the beginning you can at least partially automate the process based on the answers customers give you.

 

You can also create a catch-all that still goes to the central inbox for manual sorting for any requests that don't fit neatly into any category, but hopefully standardizing your form inputs would reduce how much manual sorting your team would have to do.

 

Hope this is helpful. 

Christopher

ETH
Member

Just being able to remove or define the default wording, such as, "Contact reconversion by submitting on HubSpot Form" (which is followed by the actual form name) would be great. Having the form name would be enough.

ElishaDignam
Participant

this would be really useful to be able to customise the information our team receives in the email to help them handle enquires quickly.

BArnesen
Participant

It's literally 2021. This is a basic feature available in most marketing automation platforms. After moving from a budget-friendly system to Hubspot, I was so surprised at how restrictive the form options are, including not being able to modify the subject line OR submission email. They really need to figure it out if they want to remain popular.

PThomas
Participant

Would love to be able to change what fields are shown on these emails!!

RF
Member

Hey Joe,

Customization fo the email form notications would be helpful to me. Any updates from HubSpot on the status of this request?

--RF

Phm
Participant

Essential feature. Especially since we speak Swedish...

CMacSeamus
Member

Voting for this idea! 

Briana03
Member

Agree with this idea, even just being able to modify the subject line with a unique token like a ticket number or something similar.

HubspotUserCali
Member

Hopefully gets added in feature so FORM NOTIFICATION emails can be tweaked

MGuerra4
Member

We need to be able to customize the subject line and the fields that are included in the email notification for the sales team.

nellp
Member

It would be so easy for hubspot to allow a custom subject line. SO EASY. the current "New submission on HubSpot Form 'FORM NAME'" is both long and unhelpful! even just editing the stock e-mail subject to say "New 'FORM NAME' submission" would be more helpful - right now the submission inbox is just full of emails that all look exactly the same. I.e:

From: HubSpot Forms

Subject line: "New submission on HubSpot Fo..."

From: HubSpot Forms

Subject line: "New submission on HubSpot Fo..."

From: HubSpot Forms

Subject line: "New submission on HubSpot Fo..."

From: HubSpot Forms

Subject line: "New submission on HubSpot Fo..."

From: HubSpot Forms

Subject line: "New submission on HubSpot Fo..."

JosephD
Participant

@JoeMayall  this idea needs to be a thing. Seems basic... for people getting a lot of notifications the subject is useless unless we can customize it.  And for those needing to send notifications to "outside" emails, all the HubSpot branding needs to be removed.

marab
Member

Hey Hubspot, you are at the magical number of 150 upvotes and this has been lingering since 2017... seems like a great time to start some dev!

TFMsupport
Member

Any update on this? It's about time to do something about this! 

Sourabh
Member

We need the option to just select the different form properties for different forms and then send a sepearte notification to sales and to support.  

ATSimon
Member

Please get on this, HubSpot. This is a, demonstrably, in-high-demand (and necessary) feature.

 

Either make templates for various roles/functions and allow email fields and HubSpot properties to be added, or just give us the entire code or "template" - make our own function, styling and inclusions. 

NWVyain
Member

Hi! I would like for this feature to get added. Our Customer Service team has given us feedback that they aren't happy with the appearance of the forms and there's information they need to delete in order to respond to customers (unlike the submission emails from our old form system) and that creates more work for them. 

JGlavin
Member

I'm amazed this isn't a feature already. This is such a basic request.... Hubspot, please get on this!

JMills9
Member

PLEASE make this feature available.  It is bananas its not out of the box.