In the Form Options, there is a section where we can add email addresses who get "Notified when submitted". There is an automated email that gets sent that currently cannot be customized. Can we get access to customize this email?
@papag We've used workflows and our own custom emails as a workaround for this. Since this is possible, to achieve another way it likely isn't going to be addressed by the HS team any time soon.
After reading your response it might still be possible to use a workflow to accomplish the decision making and routing for what you are doing IF...and it's a big IF...you can standardize the inputs from your forms based on the types of requests customers regularly make. e.g. customer requests can be grouped by Service A, Service B, Service C, Product D, Product E, etc.
If you have specific services you provide that you can break into groups or subgroups you could set up progressive forms to capture standardized answers at each step. e.g., a customer wants your help using Service A so they select that from a or multi-select checkbox. The progressive form recognizes Service A as the high-level choice and the second level of standardized subcategories for Service A pop up next. e.g. Part 1, Part 2, Part 3, etc.
You can use the standardized answers to these preliminary questions to route information for Service A to the team that handles that, Service B to the B team, etc. from within the workflow. You can even get more granular using the subcategories such that whatever team handles Service A, Part 2 for example, only gets responses with those choices.
You can still capture freeform info in a text area form element later in the form, but by standardizing some elements at the beginning you can at least partially automate the process based on the answers customers give you.
You can also create a catch-all that still goes to the central inbox for manual sorting for any requests that don't fit neatly into any category, but hopefully standardizing your form inputs would reduce how much manual sorting your team would have to do.
Just being able to remove or define the default wording, such as, "Contact reconversion by submitting on HubSpot Form" (which is followed by the actual form name) would be great. Having the form name would be enough.
It's literally 2021. This is a basic feature available in most marketing automation platforms. After moving from a budget-friendly system to Hubspot, I was so surprised at how restrictive the form options are, including not being able to modify the subject line OR submission email. They really need to figure it out if they want to remain popular.
It would be so easy for hubspot to allow a custom subject line. SO EASY. the current "New submission on HubSpot Form 'FORM NAME'" is both long and unhelpful! even just editing the stock e-mail subject to say "New 'FORM NAME' submission" would be more helpful - right now the submission inbox is just full of emails that all look exactly the same. I.e:
@JoeMayall this idea needs to be a thing. Seems basic... for people getting a lot of notifications the subject is useless unless we can customize it. And for those needing to send notifications to "outside" emails, all the HubSpot branding needs to be removed.
Please get on this, HubSpot. This is a, demonstrably, in-high-demand (and necessary) feature.
Either make templates for various roles/functions and allow email fields and HubSpot properties to be added, or just give us the entire code or "template" - make our own function, styling and inclusions.
Hi! I would like for this feature to get added. Our Customer Service team has given us feedback that they aren't happy with the appearance of the forms and there's information they need to delete in order to respond to customers (unlike the submission emails from our old form system) and that creates more work for them.