Customize Call Outcome options

[Jmjermaz]

I would like to be able to customize the drop down list from the call outcome option as it doesn't represent the outcomes I would like recorded. Is this possible? Otherwise can we turn it off so it doesn't state no outcome on the timeline?

[Jmjermaz]

Hello everyone! 

This feature is rolled out to everyone. More details about how this will work and who it is applicable to here - https://knowledge.hubspot.com/calling/create-custom-call-outcomes

Thank you for all your feedback and patience for the last few months.

Regards,

Vijay Vadlamani

[Jmjermaz]

Hi everyone, 

Checking it to see how the beta is going on. Please DM me with your feedback / comments. Plan to roll this out widely to everyone soon. 

[Jmjermaz]

Hi everyone, 

Happy to announce that this feature is now in Beta! If you are interested in participating, please DM me your portal ID. More details about how this feature will work here - https://knowledge.hubspot.com/calling/create-custom-call-outcomes?hs_preview=rRZYTGJn-26596948209

Regards,

Vijay

[Jmjermaz]

Hello everyone! 

We plan to start the beta for this feature in a couple of days. If you are interested in being a part of the beta group, please direct message me your Portal ID. Please note that this feature is only available for Sales & Service Professional and Enterprise customers. 

Thank you for your patience.

Regards,

Vijay

[Jmjermaz]

Hello everyone! 

Apologies for the silence here. We just started engineering work on this feature and hope to have a beta out by end of the month. I will keep you all posted on the progress we are making. Thank you for your patience. 

Regards,

Vijay Vadlamani

[Jmjermaz]

Hey everyone!

I have some good news for you all! We are picking up this feature for development. Since rolling out this feature requires coordination between multiple product teams, I don't have an exact timeline now but hope to share more details soon.

I would love to recruit some beta test users when we are ready. Keep an eye out for my updates. 

Thank you for your patience while we work on delivering this feature. 

Regards,

Vijay Vadlamani

[Jmjermaz]

Hi everyone, 

First off, apologies for the back and forth on this feature request over the past week. 

My name is Vijay Vadlamani and I recently joined HubSpot as a Product Manager in charge of Email and Calling Features within the HubSpot CRM. I'm here to provide an update on this feature request.

My team is currently working on improving the core infrastructure and performance related issues with calling which will make the calling experience reliable, fast, and that just works for our customers across all regions. This means we are unable to immediately deliver on additional customization features such as this one at this point in time and I unfortunately don't have an exact timeline. However, we realise the value this feature adds and your feedback here will help us priortize once we accomplish our immediate objective - to make calling fast and reliable for all our customers.

Thank you for your patience and I will keep you all posted on our progress.

Regards,

Vijay Vadlamani

[Jmjermaz]

Hi HubSpot Community! 

We're continuing to evaluate the possibility and details surrounding  "Customized Call Outcome Options". However, at this point I am going to move this idea backwards to the "Idea Submitted" stage as we are not actively planning to deliver this in the coming weeks or months. We're continuously focused on building great products that can help you grow better, but at this time our efforts are focused around rounding out our core offerings as opposed layering on customization. 

That said, we certainly see the value in allowing customizable call outcomes and will update this issue when we re-shift our focus towards solving this problem. 

[Jmjermaz]

We're planning on adding this functionality! Stay tuned for further updates.

[JanaLattin]

I also would like to know this please! 

[realizeit]

I'd like to include, in this Call Outcome drop-down:

1. Unavailable

2. On medical leave

3. On sabbatical

[JLarsen]

On this same note, why not just make this a contact property field so that the field and its values can be leveraged in other parts of the platform functionality, such as syncing to integrations, workflows, etc? This would be ideal. 

[hamishhalton]

I'm also looking for this feature, would make my day-day much easier! 

[JasonC]

I would rather see a spot for a custom outcome that would then become a new dropdown.

[donvitoxl]

I would like to be able to customize the call que to differentiate my calls a little more.

For example, I want to distinguish when the difference from when I actually spoke to the decision maker or the gatekeeper.

The way I do it now is, If I speak with the gatekeeper I use the left live message button and if I speak to the decision maker then I use the connected button. By being able to customize the drop-down I would be able to create my own measurements. i.e. (gatekeeper, decision maker).

[realizeit]

I'd like this function as well.

[Allen85]

I absolutely love my dashboard. Customising call outcomes is the area which will attract MASSIVE volumes. This is a vital reporting tool for companies like ours. I cannot wait for this to happen. Please develop this soon folks. 

Allen Wales

claroprint.co.uk

[Sebastien822]

Just messaged support, and it looks like this isn't a feature yet. It would be SO helpful to be able to break down & create custom call outcomes & report on them. The list given is a bit limited and doesn't fit with every business. Right now, I am going to have to track this manually, which I didn't have to do with Salesforce! Lots of Hubspot customers would benefit a lot from this feature. 

[akishaitas]

I dont thnk you should add more options on the drop down menu. If your engineers start considering all options user are sugesting then your drop down menu would be un-managable. Also there are some good ones out the 🙂

You guys should create 7 options and let users name them so that when I look at the call outcome reports on the dashboard it will give me a perfect idea of what the day looks like. 

Also, I should be able to create a view based on the call outcome.

Can you please have your engineers put a move on this?

ok, that's all for now

[Trevor]

This would be great. A simple addition could be: "Moved conversation forward". Flexible enough for multiple use cases and valuable to report on how many calls are moving the ball forward through the funnel.

[Trevor]

Can you please add Sales Reporting as a label?

[bflayhart]

I agree that it would be helpful to customize the call outcome options.

[Simon_Duke]

+ 1 for this feature please. 

[HP]

Would like to see an 'inbound' option

[SalesLD]

Yep. You really need to add in customizable outcomes. The drop-down is great, as are the pre -existing choices for the most part, but you need to be able to add in options. 

[michel_pilet]

 Fully agree!

[TRXioSales]

I would also like to see this.  In particular, an option for "Call Dropped"

[markussmueller]

We also would really appreciate this feature! Hopefully, it will be added soon.

[BoomCloud]

We would love this feature as well! Get it done!