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Customize Call Outcome options

I would like to be able to customize the drop down list from the call outcome option as it doesn't represent the outcomes I would like recorded. Is this possible? Otherwise can we turn it off so it doesn't state no outcome on the timeline?

84 Replies
Occasional Contributor

This feature is espcially helpful if you're trying to get a certain outcome from a call. For example, I expect my team to ask for a customer referral whenever they are on the phone with an existing customer. With this feature, I could see how often that is working.

New Member

+1 to this

New Contributor

Has there been any update to this? 


Would really like to customize Call Outcome options.


This would solve a ton of problems for high volume B2C calling. Need to be able to better track sales assisted orders.

Occasional Contributor

The option to customise call outcomes would really help the way we use HubSpot also, when would this be implemented?