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Customize Call Outcome options

I would like to be able to customize the drop down list from the call outcome option as it doesn't represent the outcomes I would like recorded. Is this possible? Otherwise can we turn it off so it doesn't state no outcome on the timeline?

84 Replies
Trevor
Regular Contributor

This would be great. A simple addition could be: "Moved conversation forward". Flexible enough for multiple use cases and valuable to report on how many calls are moving the ball forward through the funnel.

Trevor
Regular Contributor

Can you please add Sales Reporting as a label?

bflayhart
New Contributor

I agree that it would be helpful to customize the call outcome options.

Simon_Duke
New Contributor

+ 1 for this feature please. 

HP
Occasional Contributor

Would like to see an 'inbound' option

SalesLD
Regular Contributor

Yep. You really need to add in customizable outcomes. The drop-down is great, as are the pre -existing choices for the most part, but you need to be able to add in options. 

michel_pilet
New Contributor

 Fully agree!

TRXioSales
New Member

I would also like to see this.  In particular, an option for "Call Dropped"

markussmueller
New Member

We also would really appreciate this feature! Hopefully, it will be added soon.

 
BoomCloud
Occasional Contributor

We would love this feature as well! Get it done!