Customize Call Outcome options

I would like to be able to customize the drop down list from the call outcome option as it doesn't represent the outcomes I would like recorded. Is this possible? Otherwise can we turn it off so it doesn't state no outcome on the timeline?

HubSpot updates
111 Replies
New Contributor

I also would like to know this please! 

Esteemed Contributor

I'd like to include, in this Call Outcome drop-down:

1. Unavailable

2. On medical leave

3. On sabbatical


New Contributor

On this same note, why not just make this a contact property field so that the field and its values can be leveraged in other parts of the platform functionality, such as syncing to integrations, workflows, etc? This would be ideal. 

New Member

I'm also looking for this feature, would make my day-day much easier! 

Regular Contributor

I would rather see a spot for a custom outcome that would then become a new dropdown.

Occasional Contributor

I would like to be able to customize the call que to differentiate my calls a little more.

For example, I want to distinguish when the difference from when I actually spoke to the decision maker or the gatekeeper.


The way I do it now is, If I speak with the gatekeeper I use the left live message button and if I speak to the decision maker then I use the connected button. By being able to customize the drop-down I would be able to create my own measurements. i.e. (gatekeeper, decision maker).

Esteemed Contributor

I'd like this function as well.

New Contributor

I absolutely love my dashboard. Customising call outcomes is the area which will attract MASSIVE volumes. This is a vital reporting tool for companies like ours. I cannot wait for this to happen. Please develop this soon folks. 


Allen Wales

New Member

Just messaged support, and it looks like this isn't a feature yet. It would be SO helpful to be able to break down & create custom call outcomes & report on them. The list given is a bit limited and doesn't fit with every business. Right now, I am going to have to track this manually, which I didn't have to do with Salesforce! Lots of Hubspot customers would benefit a lot from this feature. 

New Contributor

I dont thnk you should add more options on the drop down menu. If your engineers start considering all options user are sugesting then your drop down menu would be un-managable. Also there are some good ones out the Smiley Happy

You guys should create 7 options and let users name them so that when I look at the call outcome reports on the dashboard it will give me a perfect idea of what the day looks like. 

Also, I should be able to create a view based on the call outcome.


Can you please have your engineers put a move on this?


ok, that's all for now