Customize Call Outcome options

I would like to be able to customize the drop down list from the call outcome option as it doesn't represent the outcomes I would like recorded. Is this possible? Otherwise can we turn it off so it doesn't state no outcome on the timeline?

HubSpot updates
97 Replies
tdb
Occasional Contributor

This is an URGENT requirement? It's a necessity for any B2B company - and I'm actually wondering why this is not possible yet! 

choicelocaladam
Occasional Contributor

It's already built in. If you the admin go to setting and create your own call & meeting outcomes. 

akishaitas
New Contributor

OK... so I am saying something totally different.

I am not talking about "CALL TYPE" this is perfect the way is set up because I can customize myself

I am talking about CALL OUTCOME

THere are are six different options

  1. no answer
  2. busy
  3. Wrong number
  4. left life message
  5. left voice mail
  6. connected

We can not expect Hubspot to add options that user want to add because it would be un-managable. People would come up with all kinds of different options

 

HERE IS WHAT I AM SAYING

Let us users create ourcustomized options for CALL OUTCOME then we can name them what ever we want

 

Thats it...

 

Lets get this done boys and girls at development

cbartlett
Regular Contributor

Yes please! It’s very surprising to me that you can’t customize this or have a separate field similar to outcomes for any other identifier that’s in a format that can easily integrate with Salesforce and/or be reported on such as product line. So it would almost be the equivalent of “campaign” in the marketing software but for logging activity via the sales tool. For instance a field to identify product line that the sales person talked about or I can think of many other identifiers different companies may need. So have the option of one or two additional fields for activity/tasks that you can customize and report on. 

StephenDB
Regular Contributor

Yes, this would be really useful.  We find the task functionality very limited, and not customizable enough.

BryceHarenburg
Occasional Contributor

This is a great idea! For us, we would like to be able to record when the call is an incoming call that we just logged, versus actual outreach by our sales team.

HubSpot Product Team
HubSpot Product Team
updated to: In Planning

We're planning on adding this functionality! Stay tuned for further updates.

Scubasteve13
New Contributor

Please add the ability to add other outcomes to the call meeting outcomes. In our business we have kids that do not set up their voicemails, disconnected, Hung up on, etc. If we were able to add more outcomes like the call type, etc.

TroywithChalk
Occasional Contributor

I am just adding my comments on this feature. I think the ultimate solution is that this should be user-defined. I love that you give us some options to start with, but I want to be able to get a bit more granular with this, as an example, I want to have an option for Connect - Meeting Set

am_23
Occasional Contributor

I want to be able to see whether the outcome of a call was "not connected" to the right person, "connected" but not a quality conversation, or a "quality conversation" where that is defined as gaining an additional piece of qualifying information