Hi all! We now have a customer portal feature in public beta for Service Hub Professional and Enterprise customers. Thank you so much for all of your feedback to date; we appreciate it so much!
We will be expanding the beta over the coming weeks and months. For those who would like access:
If you have already DM'ed me for access to this beta: I have made a note of your details and will add this feature to your account in the coming weeks, if it is not already there!
If you have not already contacted me or your CSM about this feature: Please submit this form with your details. There will be a delay to get access, but the feature will be in your account in the coming weeks.
@FAvédian & @mikloso happy to take down your details for the beta. Would you pleasee send me a direct message with your email and HubSpot portal ID? Thanks!
This would greatly enhance customer communication and transparency and add signficant value to the Hubspot platform. Is there any update to where this request sits in terms of HubSpot's priorities?
Honestly, it's difficult to fathom how this request has been open for almost 2.5 years and not implemented yet. This functionality is available in literally every other available service desk on the market, and a staple of ITIL protocols. This needs to happen...yesterday.
Hi, we are HubSpot Enterprise customers and recently built a customer portal for ourselves (a SaaS B2B company) - it integrates with HubSpot Support tickets, documents, marketing and sales.
There has been a lot of interest from other forum members about using the portal that we developed - so, the company we used have decided to spin it out for others.
Be happy to make an introduction if anyone wants a look/trial access.
How can 300 upvotes over 2.5 years not get this beyond, "being reviewed" and demonstrate that it is a need? Even Hubspot has a portal for its customers, so they know it is a need. There are multiple okay apps that cant be white-labeled in the marketplace, so the need and pain is real. This is a drastic limitation for any support team that has more than 100 customers.
