Customer portal for Tickets

atma

Allow customers to log in and see their Ticket inbox, history, statuses, replies etc.

 

Ideally integrate this with Knowedge Base too.

HubSpot updates
Mar 18, 2021

@FAvédian & @mikloso happy to take down your details for the beta. Would you pleasee send me a direct message with your email and HubSpot portal ID? Thanks!

Jan 22, 2021

@AnastasiaGH sure! If you personal message me your email and Hub ID, I'd be happy to take note of it.

Status updated to: In Planning
Jan 20, 2021

Hi all! Thank you so much for the feedback and for your patience. I'm updating the status of this idea to "In planning."

 

We plan to have a beta open up later this year, and I will be sure to post additional updates here as the timeline becomes more clear.

Status updated to: Being Reviewed
Apr 22, 2020

We are currently reviewing bringing this feature to Service Hub and will update this post when more information is available

178 Replies
tilly
HubSpot Product Team

@FAvédian & @mikloso happy to take down your details for the beta. Would you pleasee send me a direct message with your email and HubSpot portal ID? Thanks!

Stanz
Participant

Hi! Please add me to the beta as well!

AAdade
Member

My organization wants in on beta as well. Please. 

tothz
Participant
Hi Tilly!

Please add me to the beta as well!

Thanks,

--
Tóth Zoltán
Ügyfélszolgálati vezető / Head of Customer Service
Mobil: +36 30 645 4099 [1]
Számlázz.hu [2] - _egyszerűen és gyorsan_
MostSzámlázz [3] - _gyorsan * könnyen * ingyen_
FB: facebook.com/szamlazz.hu [4]
Blog: www.szamlazz.hu/blog/ [5]
YouTube: youtube.com/Számlázz.hu [6]
Instagram: instagram.com/szamlazzhu [7]


Links:
------
[1] tel:36306454099
[2] http://szamlazz.hu/
[3] http://mostszamlazz.hu/
[4] http://facebook.com/szamlazz.hu
[5] https://www.szamlazz.hu/blog/
[6] https://www.youtube.com/channel/UCDuixC34v1YY2gGr74M6zYQ
[7] https://www.instagram.com/szamlazzhu
LukraMais
Member

Hey, i would like to join beta when it available

DSansom
Member

Hi,

 

We would like to trial the Beta as well please.

brodie-ligr
Member

Excited for this one @tilly and @goconnor  I'll happily try out a beta also!

BNelson9
Member

Would be very interested in being included in Beta for this feature!

smoly1
Member

This feature would be very beneficial to us as well.  Exposing a customer facing ticket portal would be a great add.  We would love to be a part of this beta!

dbarthel
Member

Please consider adding Pulsara as bet site for this feature. 

We would be glad to engage with you in providing feedback on the funcitonality. 

David

Tyh123
Member

This would be very beneficial for Pulsara. We would be glad to be a part of the beta. 

 

FreddieLaker
Member | Gold Partner

Tilly, can we be added to the Beta as well? I was considering custom building something with the API but would much rather see the tool just integrated as part of Hubspot.

 

Ismail
Participant | Diamond Partner

Hi Tilly, can you please add me to the Beta 

SimonH_Demodia
Participant | Gold Partner

+1 for the beta please when it's available.

RBailey
Member

We had a customer ask about this feature today. We had it with our last customer support software provider. We really need this. 

Lucila-Andimol
Key Advisor | Gold Partner

Hi @tilly 

can you keep me posted on this Beta?

I'd love to have access with the portal ID 2661875.

Thanks!

UXGNoel
Member

Happy to be in beta mode too on this. Got some clients crying out for it. 

EmilyHillVV
Member

Would definitely want to be involved in the beta for this as well. We have many clients absolutely desperate for this sort of visibility and it would save us a huge amount of administrative effort as well e.g. minimising backwards and forwards correspondence between technical teams and clients.