HubSpot Ideas

atma

Customer portal for Tickets

Allow customers to log in and see their Ticket inbox, history, statuses, replies etc.

 

Ideally integrate this with Knowedge Base too.

HubSpot Updates
Delivered
March 07, 2022 05:04 AM

All Service Hub Professional and Enterprise accounts now have access to the new customer portal tool. Read more about how to set it up in this article.

In Beta
October 06, 2021 09:04 AM

Hi all! We now have a customer portal feature in public beta for Service Hub Professional and Enterprise customers. Thank you so much for all of your feedback to date; we appreciate it so much! 

 

We will be expanding the beta over the coming weeks and months. For those who would like access:

  • If you have already DM'ed me for access to this beta: I have made a note of your details and will add this feature to your account in the coming weeks, if it is not already there! 
  • If you have not already contacted me or your CSM about this feature: Please submit this form with your details. There will be a delay to get access, but the feature will be in your account in the coming weeks.

You can find setup instructions in this KB article, as well as this Academy lesson

By accessing our beta, you agree to the HubSpot Beta Terms.

August 06, 2021 11:41 AM

Hi folks! Please DM me with your portal ID and email address if you are interested in participating in the beta. Thanks!

March 18, 2021 01:29 PM

@FAvédian & @mikloso happy to take down your details for the beta. Would you pleasee send me a direct message with your email and HubSpot portal ID? Thanks!

January 22, 2021 01:38 PM

@AnastasiaGH sure! If you personal message me your email and Hub ID, I'd be happy to take note of it.

In Planning
January 20, 2021 12:06 PM

Hi all! Thank you so much for the feedback and for your patience. I'm updating the status of this idea to "In planning."

 

We plan to have a beta open up later this year, and I will be sure to post additional updates here as the timeline becomes more clear.

Being Reviewed
April 22, 2020 03:27 AM

We are currently reviewing bringing this feature to Service Hub and will update this post when more information is available

221 Replies
tilly
HubSpot Product Team

@FAvédian & @mikloso happy to take down your details for the beta. Would you pleasee send me a direct message with your email and HubSpot portal ID? Thanks!

Stanz
Participant

Hi! Please add me to the beta as well!

AAdade
Member

My organization wants in on beta as well. Please. 

tothz
Participant
Hi Tilly!

Please add me to the beta as well!

Thanks,

--
Tóth Zoltán
Ügyfélszolgálati vezető / Head of Customer Service
Mobil: +36 30 645 4099 [1]
Számlázz.hu [2] - _egyszerűen és gyorsan_
MostSzámlázz [3] - _gyorsan * könnyen * ingyen_
FB: facebook.com/szamlazz.hu [4]
Blog: www.szamlazz.hu/blog/ [5]
YouTube: youtube.com/Számlázz.hu [6]
Instagram: instagram.com/szamlazzhu [7]


Links:
------
[1] tel:36306454099
[2] http://szamlazz.hu/
[3] http://mostszamlazz.hu/
[4] http://facebook.com/szamlazz.hu
[5] https://www.szamlazz.hu/blog/
[6] https://www.youtube.com/channel/UCDuixC34v1YY2gGr74M6zYQ
[7] https://www.instagram.com/szamlazzhu
LukraMais
Member

Hey, i would like to join beta when it available

DSansom
Member

Hi,

 

We would like to trial the Beta as well please.

brodie-ligr
Member

Excited for this one @tilly and @goconnor  I'll happily try out a beta also!

BNelson9
Member

Would be very interested in being included in Beta for this feature!

smoly1
Member

This feature would be very beneficial to us as well.  Exposing a customer facing ticket portal would be a great add.  We would love to be a part of this beta!

dbarthel
Member

Please consider adding Pulsara as bet site for this feature. 

We would be glad to engage with you in providing feedback on the funcitonality. 

David

Tyh123
Member

This would be very beneficial for Pulsara. We would be glad to be a part of the beta. 

 

FreddieLaker
Member | Diamond Partner

Tilly, can we be added to the Beta as well? I was considering custom building something with the API but would much rather see the tool just integrated as part of Hubspot.

 

Ismail
Contributor | Elite Partner

Hi Tilly, can you please add me to the Beta 

SimonH_Demodia
Participant | Diamond Partner

+1 for the beta please when it's available.

RBailey
Member

We had a customer ask about this feature today. We had it with our last customer support software provider. We really need this. 

Lucila-Andimol
Recognized Expert | Platinum Partner

Hi @tilly 

can you keep me posted on this Beta?

I'd love to have access with the portal ID 2661875.

Thanks!

Anonymous
Not applicable

Happy to be in beta mode too on this. Got some clients crying out for it. 

EmilyHillVV
Participant

Would definitely want to be involved in the beta for this as well. We have many clients absolutely desperate for this sort of visibility and it would save us a huge amount of administrative effort as well e.g. minimising backwards and forwards correspondence between technical teams and clients.

jchekroun
Member | Platinum Partner

Hi 

I don't know if a beta is planned for soon? 

Is it possible to include our hub id when beta will be available pls?

Thanks

JMcBride
Member

@tilly - could we please be included in the beta access for this as well please.