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Status: Delivered
atma
Submitted by on ‎Jun 16, 2018 7:43 AM

Customer portal for Tickets

Allow customers to log in and see their Ticket inbox, history, statuses, replies etc.

 

Ideally integrate this with Knowedge Base too.

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HubSpot Updates
Delivered
March 07, 2022 05:04 AM

All Service Hub Professional and Enterprise accounts now have access to the new customer portal tool. Read more about how to set it up in this article.

In Beta
October 06, 2021 09:04 AM

Hi all! We now have a customer portal feature in public beta for Service Hub Professional and Enterprise customers. Thank you so much for all of your feedback to date; we appreciate it so much! 

 

We will be expanding the beta over the coming weeks and months. For those who would like access:

  • If you have already DM'ed me for access to this beta: I have made a note of your details and will add this feature to your account in the coming weeks, if it is not already there! 
  • If you have not already contacted me or your CSM about this feature: Please submit this form with your details. There will be a delay to get access, but the feature will be in your account in the coming weeks.

You can find setup instructions in this KB article, as well as this Academy lesson. 

By accessing our beta, you agree to the HubSpot Beta Terms.

August 06, 2021 11:41 AM

Hi folks! Please DM me with your portal ID and email address if you are interested in participating in the beta. Thanks!

March 18, 2021 01:29 PM

@FAvédian & @mikloso happy to take down your details for the beta. Would you pleasee send me a direct message with your email and HubSpot portal ID? Thanks!

January 22, 2021 01:38 PM

@AnastasiaGH sure! If you personal message me your email and Hub ID, I'd be happy to take note of it.

In Planning
January 20, 2021 12:06 PM

Hi all! Thank you so much for the feedback and for your patience. I'm updating the status of this idea to "In planning."

 

We plan to have a beta open up later this year, and I will be sure to post additional updates here as the timeline becomes more clear.

Being Reviewed
April 22, 2020 03:27 AM

We are currently reviewing bringing this feature to Service Hub and will update this post when more information is available

221 Replies
rraven
Participant
‎Mar 17, 2022 2:52 PM

100% agree on the permissions. It can be as simple as All or Just their own, but it needs to be on the user level not the company.