Hi all! We now have a customer portal feature in public beta for Service Hub Professional and Enterprise customers. Thank you so much for all of your feedback to date; we appreciate it so much!
We will be expanding the beta over the coming weeks and months. For those who would like access:
If you have already DM'ed me for access to this beta: I have made a note of your details and will add this feature to your account in the coming weeks, if it is not already there!
If you have not already contacted me or your CSM about this feature: Please submit this form with your details. There will be a delay to get access, but the feature will be in your account in the coming weeks.
@FAvédian & @mikloso happy to take down your details for the beta. Would you pleasee send me a direct message with your email and HubSpot portal ID? Thanks!
that's a shame you're not making this available for the lower tiers! This is one of the best ways to get companies moving away from places like freshdesk!
I agree with @BKing7 I logged this suggestion over a year ago, now can't get acccess to the trial because i'm a lower tiered customer! Seems a little unfair to use low level customers 😞
For now, it seems that the template for ticket portal is rather fixed. For example, I don't see a way where we can adjust the height and width for the ticket portal logo specifically.
For now, it seems that the template for ticket portal is rather fixed. For example, I don't see a way where we can adjust the height and width for the ticket portal logo specifically.
I agree with that, this is an important feature!
It would be nice if you make it possible to style the template in the next update. This is a frequently asked question from our customers!
I have this in Beta and like it - but not completely. Currently, our customers can only see their personal tickets, but I would like for them to see all the tickets that their colleagues at the same company have made with us.
Or even better, that we can set some key users/admins who can see all the tickets from their company, but others can only see their own.
Is this something that is possible in the foreseeable future?
It allows your customers to invite their colleagues to collaborate within their company portal. Tickets can be raised via the portal, but it also syncs tickets from your Hub at the company level so your customer's colleagues can see all tickets.
You just need to decide internally whether the move is worthwhile doing - if you're small and agile, great, but if you want to grow (or are growing fast), I've found that although integrated into HubSpot, disparate systems get really unweildy really fast.
I'd suggest posting your idea as a new topic/feature request so it doesn't get lost in the nether, as it is, in my opinion, one of the most obvious things to have.
not just enterprise @dbarthel anyone with a large customer base would find this very useful. not keen on getting anything from the market place either - might as well build our own, but since hubspot have buit it (even in Beta) seems a bit pointless to me...
i'd like to understand why it's only available for higher tiers please
not everyone in the company 'd be able to create tickets.
Why? Because managers/IT responsables looses control of the amount of hours of support demanded (specially in SAAS/Support/Any industry with billable hours).
So the main question is how to organize the tickets/support process so that the company is in control about the tickets generated?
Even if you can put the manager/It Rep. as a 2nd contact in the ticket so that can see all the tickets, or to have a company profile ticket's page
Is it ok to have more than 1 person per company generating tickets?
Why 'd all the other colleagues at the same company 'd like to see the tickets made with us??
Just thinking about making processes right, not just ajusting the tool/platform used for this
The beta customer portal is good beginning ! but it has to go further :
It's a must-have to be able to define some key users/admins who can see every ticket from all the users of their company, but that others can only see their own.
Hello Tilly ! I just tested the new portal feature "ticket permission" (when you check the box "Allow your customers to view any tickets that their company is associated with") which seems great ! : question => do you plan on making evolution about it in order to let only some "purchasing role" accessing it ?
It's a must-have to be able to define some key users/admins who can see every ticket from all the users of their company, but that others can only see their own.
