HubSpot Ideas

atma

Customer portal for Tickets

Allow customers to log in and see their Ticket inbox, history, statuses, replies etc.

 

Ideally integrate this with Knowedge Base too.

221 Replies
tilly
HubSpot Product Team

@FAvédian & @mikloso happy to take down your details for the beta. Would you pleasee send me a direct message with your email and HubSpot portal ID? Thanks!

Stanz
Participant

Hi! Please add me to the beta as well!

AAdade
Member

My organization wants in on beta as well. Please. 

tothz
Participant
Hi Tilly!

Please add me to the beta as well!

Thanks,

--
Tóth Zoltán
Ügyfélszolgálati vezető / Head of Customer Service
Mobil: +36 30 645 4099 [1]
Számlázz.hu [2] - _egyszerűen és gyorsan_
MostSzámlázz [3] - _gyorsan * könnyen * ingyen_
FB: facebook.com/szamlazz.hu [4]
Blog: www.szamlazz.hu/blog/ [5]
YouTube: youtube.com/Számlázz.hu [6]
Instagram: instagram.com/szamlazzhu [7]


Links:
------
[1] tel:36306454099
[2] http://szamlazz.hu/
[3] http://mostszamlazz.hu/
[4] http://facebook.com/szamlazz.hu
[5] https://www.szamlazz.hu/blog/
[6] https://www.youtube.com/channel/UCDuixC34v1YY2gGr74M6zYQ
[7] https://www.instagram.com/szamlazzhu
LukraMais
Member

Hey, i would like to join beta when it available

DSansom
Member

Hi,

 

We would like to trial the Beta as well please.

brodie-ligr
Member

Excited for this one @tilly and @goconnor  I'll happily try out a beta also!

BNelson9
Member

Would be very interested in being included in Beta for this feature!

smoly1
Member

This feature would be very beneficial to us as well.  Exposing a customer facing ticket portal would be a great add.  We would love to be a part of this beta!

dbarthel
Member

Please consider adding Pulsara as bet site for this feature. 

We would be glad to engage with you in providing feedback on the funcitonality. 

David

Tyh123
Member

This would be very beneficial for Pulsara. We would be glad to be a part of the beta. 

 

FreddieLaker
Member | Diamond Partner

Tilly, can we be added to the Beta as well? I was considering custom building something with the API but would much rather see the tool just integrated as part of Hubspot.

 

Ismail
Contributor | Elite Partner

Hi Tilly, can you please add me to the Beta 

SimonH_Demodia
Participant | Elite Partner

+1 for the beta please when it's available.

RBailey
Member

We had a customer ask about this feature today. We had it with our last customer support software provider. We really need this. 

Lucila-Andimol
Thought Leader | Platinum Partner

Hi @tilly 

can you keep me posted on this Beta?

I'd love to have access with the portal ID 2661875.

Thanks!

Anonymous
Not applicable

Happy to be in beta mode too on this. Got some clients crying out for it. 

EmilyHillVV
Participant

Would definitely want to be involved in the beta for this as well. We have many clients absolutely desperate for this sort of visibility and it would save us a huge amount of administrative effort as well e.g. minimising backwards and forwards correspondence between technical teams and clients.

jchekroun
Member | Platinum Partner

Hi 

I don't know if a beta is planned for soon? 

Is it possible to include our hub id when beta will be available pls?

Thanks

JMcBride
Member

@tilly - could we please be included in the beta access for this as well please.