Hi @badinoff - We launched our Customer Ticket Portal in Beta about a month ago, in the last 30 days we have got great feedback from a lot of people on this thread and have made several improvements and there are a load of new features coming out in the next sprint.
New user, very surprised that this functionality doesn't already exist, I thought I was just missing something until I found out that it isn't there. With Hubspot's own support having this surely there is an opportunity to roll out the functionality and monetise it??
We also need this feature. Also, would be super nice to know if this will take another 2 yrs to get into development or is there a chance something might happen sooner?
This has been in review status for 2+ months now. When will we know if this is going into the planning phase or if its being trashed? Inquiring minds want to know!
I would love to provide the /support-inbox experience to my own client. A clean and simple interface to see all your own ticket, close them yourself as client and leave a feedback.
It would be helpful if customers could track the progress of their submitted tickets via an online portal system similar to the one that HubSpot uses internally with their customers. I'm currently having to use FreshDesk to provide an online customer portal for fault reporting and as a file repository for software downloads.
We run a SAAS business using Service Hub, so allowing clients to log in and see their ticket status would be a great advantage for their customer experience.
Providing different mediums of support, but not a portal makes things confusing for customers. HubSpot themselves has a ticket portal for us as their customers, we should be able to have that same functionality for our customers.
We'd love this idea. The ticket pipelines work great for our own internal focus and overview, but it would be good to show customers where their tickets are in the process and what we are doing in terms of activity to solve it.
Hey everyone - My name is Lynne and I work as a Researcher with our product teams here in HubSpot. Firstly, thank you all so much for your feedback on this post. We will be running research in the coming weeks to learn more about the Customer Portal and would love to hear your thoughts in more detail. If you would be interested in chatting with me about this please take a minute and fill out the short form linked below and if you're selected for the study we'll be in touch with further details. Thanks again and looking forward to chatting more with some of you.
Hey Tomold - My name is Lynne and I work as a Researcher with our product teams here in HubSpot. Firstly, thank you so much for your feedback on this post. We will be running research in the coming weeks to learn more about the Customer Portal and would love to hear your thoughts in more detail. If you would be interested in chatting with me about this please take a minute and fill out the short form linked below and if you're selected for the study we'll be in touch with further details. Thanks again.
Hey everyone - My name is Lynne and I work as a Researcher with our product teams here in HubSpot. Firstly, thank you all so much for your feedback on this post. We will be running research in the coming weeks to learn more about the Customer Portal and would love to hear your thoughts in more detail. If you would be interested in chatting with me about this please take a minute and fill out the short form linked below and if you're selected for the study we'll be in touch with further details. Thanks again and looking forward to chatting more with some of you.
This functionality is very much needed. A significant issue we face is the lack of transparency our customers have when it comes to the tickets/issues they have raised. They need to be able to log in some how to be able to view the status of a ticket and any progress that has been made to date, along with any correspondance relating to their tickets, thus removing the need for constant manual updates to be sent which cost the company time and money.
Hubspot please add this to your system capabilities ASAP!