HubSpot Ideas

atma

Customer portal for Tickets

Allow customers to log in and see their Ticket inbox, history, statuses, replies etc.

 

Ideally integrate this with Knowedge Base too.

221 Kommentare
jschofield5
Mitglied

We also would love the feature and it would save us loads of time.

GS
Teilnehmer/-in

Our company just started using Hubspot and I was very surprised that this feature is currently not available. Hopefully it is in the pipeline and not too far away 

cbragado
Mitwirkender/Mitwirkende | Partner

Not to far away? I hope so... Do you have any info?

GS
Teilnehmer/-in

@cbragado I have no info......all I have is hope.

Jusbut99
Mitglied

Hi Guys,

 

So I reached out to Hubspot and apparently it's on the roadmap for this year Q2,3 or 4 at the latest.

 

😄

GS
Teilnehmer/-in

@Jusbut99 thanks for your update.

cbragado
Mitwirkender/Mitwirkende | Partner

Thanks @Jusbut99 and @GS 

EricP
Mitglied

Yes! Service Hub really needs this to be a contender in the market.

onvista
Mitwirkender/Mitwirkende

We really need to have this feature so that customers can check their ticket status anytime.

EricP
Mitglied

Seems like HubSpot could just open up the platform they use for their internal support system to HubSpot customers???

Markus
Teilnehmer/-in

Would be great to have this feature!

vbijay
Mitglied

Yes a must-have. Can Hubspot confirm the expected release date of this feature?

jjmartin
Mitglied

It is very importante for my organization

TristanEley
Mitglied

Is there any lead time on this? It's becoming very urgent for us and it's been a feature request for more than 9 months now...

vesnastefanovic
Teilnehmer/-in | Diamond Partner

SpotHopper is waiting on this also... Can someone from HubSpot answer to all of us here?

TristanEley
Mitglied

The response I got from HubSpot was: 

"Hi Tristan,

Thanks so much for speaking with me today, it was an absolute pleasure!

I reached out to my team internally regarding whether there is a tool in planning from the development team here which allows customers to see the status of a ticket submitted and they have confirmed with me that there isn't. I totally understand the usage of a tool like this. As a potential workaround, I know my colleague Matt already mentioned it to you but you could set up automatic emails that are sent out when the ticket stage changes.

I understand that this is not the answer you were hoping for but I hope this information helps you out nonetheless. Please let me know if I can clarify anything on the above.

Best,

Clíona"

Jusbut99
Mitglied

Wierd I got a completely contradicting answer:/

Advokatix
Mitglied

This is needed!

rcanedo
Teilnehmer/-in

Spy on me Hubspot doesn't have it. It is the basic tool of a ticket manager. Everyone else has (zendesk, zoho, feshdesk, octadesk, ...).

Ralf
Mitglied

We agree with all the comments and upvotes here. This is a fundamental tool and urgently needed

Thank you for closing the gap asap.