Customer portal for Tickets

Allow customers to log in and see their Ticket inbox, history, statuses, replies etc.

 

Ideally integrate this with Knowedge Base too.

HubSpot updates
40 Replies
GS
New Contributor

Our company just started using Hubspot and I was very surprised that this feature is currently not available. Hopefully it is in the pipeline and not too far away 

cbragado
Occasional Contributor

Not to far away? I hope so... Do you have any info?

GS
New Contributor

@cbragado I have no info......all I have is hope.

Jusbut99
Occasional Contributor

Hi Guys,

 

So I reached out to Hubspot and apparently it's on the roadmap for this year Q2,3 or 4 at the latest.

 

Smiley Very Happy

GS
New Contributor

@Jusbut99 thanks for your update.

cbragado
Occasional Contributor

Thanks @Jusbut99 and @GS 

EricP
New Contributor

Yes! Service Hub really needs this to be a contender in the market.

onvista
Regular Contributor

We really need to have this feature so that customers can check their ticket status anytime.

EricP
New Contributor

Seems like HubSpot could just open up the platform they use for their internal support system to HubSpot customers???

Markus
Occasional Contributor

Would be great to have this feature!