HubSpot Ideas

TuHoang

Custom fonts for Chat Inboxes

Please add options to choose Fonts for Chat feature. We have a simimar feature already in Form.

 

Thank you very much,

Tu

HubSpot Updates
Idea Submitted
July 20, 2021 07:05 AM

July 20, 2021 07:05 AM

Thank you for calling this out and being such engaged users. We will look into adding the option to change fonts in the live chat communication channel. I will update this post when we have more information. 

9 Replies
TuHoang
Participant

The default font in Live Chat does not support Unicode well. Please let us choose other fonts.

imc123
Participant

Similar issue with the Inbox - no control over font setting. Would be a nice feature to have.

lightboxx
Participant

Love this idea. Would love to set a custom font to match our brand identity

EricRthePM
HubSpot Product Team

Thank you for calling this out and being such engaged users. We will look into adding the option to change fonts in the live chat communication channel. I will update this post when we have more information. 

EricRthePM
HubSpot Product Team
 
Quinten_
Participant | Partner

@EricRthePM , it has been almost a year. Any updates on this?

economize
Participant

This is really important as chatboxes are present throughout the site - it's a simple feature request as well. Please prioritize this.

RBradbury5
Member

Very important, and not a hard fix? At the least, fix the chat font size by giving options. The default, non-changeable font is tiny -- makes the entire chat and bot feature unusable for half of people over 50 years old, as well as many visually impaired people. that's a HUGE audience to shut out, as well as a serious accessibility flaw. Come on Hubspot!

SSchwiecker
Member

Also searching for using different fonts for the chat widget. Is this really still not possible?