HubSpot Ideas

basil

Custom Product Attributes & Serial Numbers in Product Catalog

We love the way you can add custom properties to contacts, companies and deals. I would love to see the same functionality for product attributes (fields associated with Products in the product catalog).

 

A subset of this would be the ability to import serial numbers of physical products and associate them with a product in the product category representing stock. Wenn adding products to a deal, one could then pick the corresponding serial number and hubspot would make sure, that each serial number could only be used once. That would allow us to connect hubspot deals with our physical stock.

7 Replies
Ocadman
Participant

This would be extremely useful and something we would require to properly adopt Hubspot Sales

jonrokthyng
Member

I agree. We should allow us to add custom properties and a unique identifier field such as a serial number to connect the products to a contact and company. 

Do allow us to sort and field the list of products we currently have. 

franos
Member

I also agree. Especially the sorting of products according to different criteria is very important for us

RWare-Lane
Member

I agree, I would also use the device/serial number with the ticket system so as to build device history.   This data would give us reports and feedback to our engineering and software teams to look at in the field failures

scrispchapco
Member

This is something that would be really useful. We need a deal to have a unique serial number associated with each line item, and then for that serial number to be associated with a company and to populate a look-up field in tickets so that when an agent looks up a serial number they can see all the information associated with the sale of that product, without having to search in deals

thedailylama
Member

I believe this would be facilitated through the use of a 'Custom Object' that is linked to the Products Object. Products should not be confused with assets/individual serial numbers. A product can have multiple Serial Numbers, every unique SN could (in theory) have multiple spare parts (which should also be a separate 'Custom Object'. At least, this is my understanding.

Keen to know what the official line on this is though.

EShoemake_sei
Participant

Agreed.

 

I sell various product lines of heavy equipment. It is easy enough to load the machines by make and model into the products library, but I need a way to easily see what customer owns what equipment. For instance, I want to be able to see what serial numbers are owned by a company, and then have the ability to breakdown to see which serials are owned by which of their branches.

 

I am trying to bring my 2nd equipment company onto Hubspot as the CRM, but without some sort of serial number based assocation object, I'm really stuck. 

 

If anyone manages a similar scenario and has a workaround for now, please let me know.