HubSpot Ideas

KMohanadas

Custom Feedback Surveys - limit submissions to one per contact

Currently, it is not possible to limit the number of submissions on custom surveys. It will be useful if we can:

    • Limit to one response per survey per contact
    • Close the survey automatically after "X" days or a due date
    • Close the survey automatically after "X" number of responses  etc..
3 Comentarios
JChlostaGS
Miembro

Very important bug fix to limit the response per survey to one per contact. We have a lot of cases where a customer just keeps on opening the survey email, re-visiting the survey and answering more than once.

AMGalligan
Participante

Very important feature adjustment to limit to one survey response per contact. Survey data could be skewed by multiple submissions by one user.

MDamron
Participante

I would like this feature implemented as well. We are having issues where contacts are sent multiple emails within the same day sometimes, depending on how many active tickets they had open. We want to limit it to only sending one survey per month to a given contact, but currently all feedback submission filters go off the individual submissions rather than the contact that leaves them.