There needs to be an option for credit card payment fees to be passed onto the customer. We would like to offer credit card payments as a option but want to be able to notify the customer that if they use a cc then there is a fee attached. And the fee needs to be automated as part of the payment.
Hello all - Joe here from HubSpot product team. I wanted to provide an update and thank you for your continued feedback on this idea.
I want to be transparent that this capability has not been prioritized for the team this year. We're working hard to bring core billing capabilities to Commerce Hub such as the ability to store a payment method for future charges and automated sales tax. I will update this idea if we are able to prioritize this sooner, but until then please continue to upvote this idea so we can ensure this gets a slot on our future roadmap!
@TGordon05 I can definitely understand why you've suggested that workaround, that's creative! I'll pass this feedback along to our team that manges Products and Discount Codes; however, I can say that right now that isn't on the roadmap. I'm hopeful that we'll have more news to share on this front in the new year, so stay tuned.
Hi all - Joe here from the HubSpot product team. I wanted to share a quick update on this topic but first wanted to mention that I tried to find similar ideas and merged them into this Idea which had the most activity.
As of Q4 2023, we are actively reviewing this idea. Currently it is not on the roadmap with an explicit timline that I can share but I will return to this thread to post updates about progress. Please follow this thread and upvote if you're interested in this capability! Thanks.
This is vital for us as a nonprofit that produces tons of events! We would happily move our ticketing system into HubSpot, and the only thing holding us back is this issue.
Much needed feature. We stand to lose thousands in payment fees as our business is rapidly growing. We made the decision to charge 3.5% fee for credit card payments. I was shocked to login and discover I'm unable to make this change in Hubspot.
Switched to HS Payments a few days ago, and our Jaws dropped when we noticed there isn't this feature... It doesn't say anywhere that that is not an option.
It's a standard feature; we shouldn't even need this thread. Common Hubspot, this is a truly basic feature you shouldn't be heading a whole Dev team for.
Charging us more, while decreasing Customer Service, and not prioritizing basic features....
I would add the option to alter the fee according to the payment method being used. Credit card might be one fee and ACH is another fee that would adjust according to the method of payment the customer selects.
