Credit card payment fees

[AHuntington]

There needs to be an option for credit card payment fees to be passed onto the customer.  We would like to offer credit card payments as a option but want to be able to notify the customer that if they use a cc then there is a fee attached.  And the fee needs to be automated as part of the payment.  

[AHuntington]

Hi everyone, thanks for your continued feedback and engagement on this idea. We’re excited to share an update today!

Checkout fees are now available across invoices, quotes, and subscriptions — in addition to payment links.

Now, you can automatically add fees based on the customer’s selected payment method (credit, debit or direct debit), giving you more control across every type of Commerce Hub tool.

If you haven’t tried it yet, you can start using checkout fees today by enabling them in Settings > Payments > Fees and policies.

We’d love to hear how it works for your business and what else you’d like to see next.

Thank you for helping us bring this to life and please continue sharing your ideas!

[AHuntington]

@Patrick216 I apologize for not responding sooner! Currently, our Checkout fees beta only supports payment links but we're actively working on support for quotes and invoices. We're aiming to have another update in September, so stay tuned!

[AHuntington]

Hello all! I know it's been some time since my last update, but I'm excited to share that we've just taken our first step towards solving this ask. Starting today, you can automatically add fees to your Payment Links based on payment method — now available in public beta! This is just the first step. We're already working hard to bring this feature to quotes and invoices next. Stay tuned for another update in the next month or so.

To try this new capability, please join the beta in your account and then review our beta documentation to get started. And please continue to leave us your feedback, thank you!

[AHuntington]

Hi all - Joe here from the HubSpot product team again, it's been some time since I've shared an update here. I want to thank you all for continuing to share feedback and vote up this idea, as well as your patience. I'm happy to share that we have planned this capability as part of our 2025 roadmap. While I can't share explicit timing just yet, please know that we are aiming to build a flexible fee solution that should address the various needs that have been raised in this idea. Please continue to share your use cases and adding votes!

[AHuntington]

Hello all - Joe here from HubSpot product team. I wanted to provide an update and thank you for your continued feedback on this idea.

I want to be transparent that this capability has not been prioritized for the team this year. We're working hard to bring core billing capabilities to Commerce Hub such as the ability to store a payment method for future charges and automated sales tax. I will update this idea if we are able to prioritize this sooner, but until then please continue to upvote this idea so we can ensure this gets a slot on our future roadmap!

[AHuntington]

@TGordon05 I can definitely understand why you've suggested that workaround, that's creative! I'll pass this feedback along to our team that manges Products and Discount Codes; however, I can say that right now that isn't on the roadmap. I'm hopeful that we'll have more news to share on this front in the new year, so stay tuned.

[AHuntington]

Hi all - Joe here from the HubSpot product team. I wanted to share a quick update on this topic but first wanted to mention that I tried to find similar ideas and merged them into this Idea which had the most activity. 

As of Q4 2023, we are actively reviewing this idea. Currently it is not on the roadmap with an explicit timline that I can share but I will return to this thread to post updates about progress. Please follow this thread and upvote if you're interested in this capability! Thanks.

[ALeavins]

I am moving over from JobNimbus Payments to Hubspot. JobNimbus gives you the ability to charge a "convenience" fee to the customer in the amount of the CC transaction fee that is calculated automatically. It shouldnt be that diffcult to do.

[GRodriguez56]

This is vital for us as a nonprofit that produces tons of events! We would happily move our ticketing system into HubSpot, and the only thing holding us back is this issue. 

[rlangdale]

Much needed feature.  We stand to lose thousands in payment fees as our business is rapidly growing.  We made the decision to charge 3.5% fee for credit card payments.  I was shocked to login and discover I'm unable to make this change in Hubspot.

[JMamaj]

Switched to HS Payments a few days ago, and our Jaws dropped when we noticed there isn't this feature...
It doesn't say anywhere that that is not an option.

It's a standard feature; we shouldn't even need this thread. 
Common Hubspot, this is a truly basic feature you shouldn't be heading a whole Dev team for.

Charging us more, while decreasing Customer Service, and not prioritizing basic features....

[SkeeStylus]

100% agree and applying this for future billing dates as well would be very useful. 

[JHarcrow]

I would add the option to alter the fee according to the payment method being used. Credit card might be one fee and ACH is another fee that would adjust according to the method of payment the customer selects.

[CF1031]

This is 10000000% necessary. We run large transactions and a lot of people put them on their CC. Running 20-100k trasnactions and taking 2.9% off the bottom line is just not something that is sustainable for us. I see why hubspot hasnt prioertized this because they get their $$ either way but its hurting every customer that uses this feature (escpeically those non-profits that have commented on this thread). Im sure for their dev team it would take all of 20 mins to add this feature to checkout since they have caluations features all over the quote process. PLEASE! WE NEED IT!

[GMarzec]

Everybody need this function. When the possibility to add fee for Credit Cards will be avaiable ??

[Mariko]

Don't understand how this is still not a standard feature.  @jperro is this on the roadmap yet?

[jperro]

Hi all - Joe here from the HubSpot product team again, it's been some time since I've shared an update here. I want to thank you all for continuing to share feedback and vote up this idea, as well as your patience. I'm happy to share that we have planned this capability as part of our 2025 roadmap. While I can't share explicit timing just yet, please know that we are aiming to build a flexible fee solution that should address the various needs that have been raised in this idea. Please continue to share your use cases and adding votes!

[CAdmin29]

+1 This is something we need implimented ASAP. As a busniess our invoices average around $4,000 and we need to be able to pass on the surcharge if the customer wishes to use their credit card. 

[KCat3]

Yes please! This option is much needed.

[BPeterson18]

Yes, please. We are in a similar place. Our average tickets are in a high bracket, so we need to be able to pass these fees onto our customers. Thank you! BP

[DAxelson]

This is a core feature of our current billing software. We plan on switching to hubspot commerce when this feature is implemented

[katjmars]

Ditto to all past posts! We have larger payments with our partnership packages ($7500+), as well as for our consulting services ($1000+). We are still using a third party tool that let us pass off fees to our customers for credit cards and charged no fees at all for ACH because of the loss of income that would come from moving these payments to HubSpot/Stripe.

We are very motivated to move over to using HubSpot's Proposals, Invoicing & Commerce tools, but are holding off until an option like this is in place for our payments. We can't wait for this feature to be available!

[jliffrig]

Adding here - We are using an inconvenient combination of hubspot, quickbooks, and a third paty tool, exclusively for CC fee surcharging. Please prioritize adding this so I can justify moving my sales team's payments on to Hubspot.

[KCooley4]

+1

[katjmars]

As a follow-up to my previous post, our accounting person mentioned the illegality of passing on credit card fees to customers in some states. It would be great if the flexible fee solution could take that into account!

[HHopkins1]

We DESPERATELY need this feature.  We just implemeted passing a 3% credit card fee along to our customers but we are not passing along a fee if they pay by ACH.  We're having to do so much manual work now asking our members if they prefer to pay by credit card or ACH before we can create the invoice because there is not a way to hide or choose to add the fee only if they choose to pay by credit card.  Also, for the fee, having the option to make it a percentage that we choose of the total amount, that would be extremely helpful.  Right now, we're having to do the math to calculate what the 3% would be for every invoice.  

[jperro]

Hello all! I know it's been some time since my last update, but I'm excited to share that we've just taken our first step towards solving this ask. Starting today, you can automatically add fees to your Payment Links based on payment method — now available in public beta! This is just the first step. We're already working hard to bring this feature to quotes and invoices next. Stay tuned for another update in the next month or so.

To try this new capability, please join the beta in your account and then review our beta documentation to get started. And please continue to leave us your feedback, thank you!