HubSpot Ideas

AHuntington

Credit card payment fees

There needs to be an option for credit card payment fees to be passed onto the customer.  We would like to offer credit card payments as a option but want to be able to notify the customer that if they use a cc then there is a fee attached.  And the fee needs to be automated as part of the payment.  

28 Replies
janinel
Participant

already upvoted but wanted to add my voice to amplify the need for this feature... also, we need the ability to switch from our current Stripe integration in HubSpot to the HubSpot processor... why would we not be able to switch?

MoizesAraujo
Participant

Hey, it would be great to have this option. Please let's prioritize it Hubspot team.

SimoneConsult
Member

@hubspot are there any updates on this? The credit card processing fee is a huge hurdle. We need a way to pass this onto customers.

jperro
HubSpot Product Team

Hi @BLoesch - Joe here from the HubSpot Product team. I'm merging this idea with this one to automatically pass along fees when a buyer pays by credit card.

jperro
HubSpot Product Team

Hello all - Joe here from HubSpot product team. I wanted to provide an update and thank you for your continued feedback on this idea.

 

I want to be transparent that this capability has not been prioritized for the team this year. We're working hard to bring core billing capabilities to Commerce Hub such as the ability to store a payment method for future charges and automated sales tax. I will update this idea if we are able to prioritize this sooner, but until then please continue to upvote this idea so we can ensure this gets a slot on our future roadmap!

CCS1
Member

Hi Joe, 

 

@jperro - Again we'd also like to bring this to attention as a must-have for payment processing. There is a HUGE need for this! 


Thanks. 

SilverBoxAgency
Member

Wild that a 30Bn capitalized business can't prioritize having a developer add a basic feature that charges CC fees if the customer selects that method. WILD.

nosmasino
Member

I can see why Hubspot doesn't want to introduce or prioritize this feature. Doing so may cannibalize their revenue stream from the 2.9% processing fees because the feature would likely force customers to use ACH more. However, with Hubspot’s most recent addition of a platform fee of 0.5% per all transactions plus the 2.9% fee (starting June 24, 2024) and ACH transactions increasing from 0.5% to 0.8% per transaction, it's only a matter of time before vendors begin pointing customers elsewhere for payments or to just request checks. It would be better that Hubspot add the feature to keep both vendors and customers on the platform – Win win!