There needs to be an option for credit card payment fees to be passed onto the customer. We would like to offer credit card payments as a option but want to be able to notify the customer that if they use a cc then there is a fee attached. And the fee needs to be automated as part of the payment.
I was looking into alternative payment options, since the fees were putting a cap on transaction size I was okay with Hubspot processing.
Big difference maker.
*Much* bigger fish to fry and a separate topic, but would be incredible if Commerce Hub one day rolled out a POS option. Or even acquired a Point of Sale provider. Bi-directional integration doesn't seem to be a thing for any POS providers with Hubspot.
This is great new Everyone. Our Prayers have been answered. Nice work @jperro and team! Here's some more...
What is it?
Commerce Hub merchants using HubSpot payments and Stripe payment processing can now add fees to payment link checkouts when customers choose to pay by credit card. Set up fees for credit card transactions only, or apply fees automatically to all transactions.
Why does it matter?
You no longer need manual workarounds to add fees when customers pay by credit card. Your customers see fees clearly displayed at checkout before they pay, giving them transparency to choose the best payment method and encouraging them to select lower-cost options like ACH.
How does it work?
In beta, you can now create a Checkout fee for payment links (note: invoices and quotes coming soon). To create a new fee:
Go to Settings >Payments Settings
Under the Fees, Taxes, and Policies tab clickAdd Fee
Specify the fee name, percentage amount, and payment method thenSave
The fee will now be default enabled for new payment links. To turn on the fee for existing payment links, edit the payment link and save it with the applicable fee enabled in the payment link settings. Note that at this time, you can create a card fee and a direct debit fee, or a fee that applies to all purchases.
At Checkout, the fee will be automatically added if the applicable payment method is selected by your buyer.
@jperro@SkeeStylus Are we sure that this is working? I explicitly created a rule for credit cards and am not seeing the fee applied on payments for new invoices. I even did a full payment on a made-up invoice myself and am not seeing an added fee for this... I can confirm that I am enrolled in Beta for this.
@Patrick216 I apologize for not responding sooner! Currently, our Checkout fees beta only supports payment links but we're actively working on support for quotes and invoices. We're aiming to have another update in September, so stay tuned!
Hi everyone, thanks for your continued feedback and engagement on this idea. We’re excited to share an update today!
Checkout fees are now available across invoices, quotes, and subscriptions — in addition to payment links.
Now, you can automatically add fees based on the customer’s selected payment method (credit, debit or direct debit), giving you more control across every type of Commerce Hub tool.
If you haven’t tried it yet, you can start using checkout fees today by enabling them in Settings > Payments > Fees and policies.
We’d love to hear how it works for your business and what else you’d like to see next.
Thank you for helping us bring this to life and please continue sharing your ideas!
This is so exciting. Can anyone confirm how this will impact subscription payments?
We are wanting to turn on the fees for future payments, but do NOT want to affect any existing subscriptions. Confirmation on the impact for subscriptions would be greatly appreciated!! Thank you 🙂
Also - can you confirm if we are working towards people being able to opt-in to cover processing fees? I work with a lot of non-profits that want to give people the OPTION to cover fees, but not make it mandatory.
