There needs to be an option for credit card payment fees to be passed onto the customer. We would like to offer credit card payments as a option but want to be able to notify the customer that if they use a cc then there is a fee attached. And the fee needs to be automated as part of the payment.
This is vital for us as a nonprofit that produces tons of events! We would happily move our ticketing system into HubSpot, and the only thing holding us back is this issue.
Much needed feature. We stand to lose thousands in payment fees as our business is rapidly growing. We made the decision to charge 3.5% fee for credit card payments. I was shocked to login and discover I'm unable to make this change in Hubspot.
Switched to HS Payments a few days ago, and our Jaws dropped when we noticed there isn't this feature... It doesn't say anywhere that that is not an option.
It's a standard feature; we shouldn't even need this thread. Common Hubspot, this is a truly basic feature you shouldn't be heading a whole Dev team for.
Charging us more, while decreasing Customer Service, and not prioritizing basic features....
I would add the option to alter the fee according to the payment method being used. Credit card might be one fee and ACH is another fee that would adjust according to the method of payment the customer selects.
This is 10000000% necessary. We run large transactions and a lot of people put them on their CC. Running 20-100k trasnactions and taking 2.9% off the bottom line is just not something that is sustainable for us. I see why hubspot hasnt prioertized this because they get their $$ either way but its hurting every customer that uses this feature (escpeically those non-profits that have commented on this thread). Im sure for their dev team it would take all of 20 mins to add this feature to checkout since they have caluations features all over the quote process. PLEASE! WE NEED IT!
Hi all - Joe here from the HubSpot product team again, it's been some time since I've shared an update here. I want to thank you all for continuing to share feedback and vote up this idea, as well as your patience. I'm happy to share that we have planned this capability as part of our 2025 roadmap. While I can't share explicit timing just yet, please know that we are aiming to build a flexible fee solution that should address the various needs that have been raised in this idea. Please continue to share your use cases and adding votes!
+1 This is something we need implimented ASAP. As a busniess our invoices average around $4,000 and we need to be able to pass on the surcharge if the customer wishes to use their credit card.
Yes, please. We are in a similar place. Our average tickets are in a high bracket, so we need to be able to pass these fees onto our customers. Thank you! BP
Ditto to all past posts! We have larger payments with our partnership packages ($7500+), as well as for our consulting services ($1000+). We are still using a third party tool that let us pass off fees to our customers for credit cards and charged no fees at all for ACH because of the loss of income that would come from moving these payments to HubSpot/Stripe.
We are very motivated to move over to using HubSpot's Proposals, Invoicing & Commerce tools, but are holding off until an option like this is in place for our payments. We can't wait for this feature to be available!
Adding here - We are using an inconvenient combination of hubspot, quickbooks, and a third paty tool, exclusively for CC fee surcharging. Please prioritize adding this so I can justify moving my sales team's payments on to Hubspot.
As a follow-up to my previous post, our accounting person mentioned the illegality of passing on credit card fees to customers in some states. It would be great if the flexible fee solution could take that into account!
