HubSpot Ideas

hktango

Creating tasks from Conversation Inbox

Relaying a much needed feature to be back:

 

In need for the ability to select "create task to follow up in X days" directly in the Conversation Inbox. Currently, this feature is only available in the Contact page and therefore is quite inconvenient for teams who handle customer conversations in the Inbox and need to set up a reminder to follow up. 

 

Original post see here: https://community.hubspot.com/t5/Sales-Hub-Tools/Create-tasks-from-Inbox/m-p/398704#M5242 

21 Replies
DThackray
Member

I don't know why they got rid of it.

It's a pain to have to exit the inbox for anything.

That is literally why you have the side panels, so you can update information about whom you are talking to as you are in the conversation, for this to include the ability to remind yourself to follow up with them is a no-brainer.

LeanneKolo
Member

Agreed! It should be available from the Team Inbox. 

Shakermaker
Participant

I also urgently need this

bvdakker
Member

This feature would be amazing to get back

Cennyddjohn
Member

Seems devoid of reason to remove. 

JTang2
Participant

why is this not a feature? It seems like a feature that used to be hubspot's main selling point!

NoahNZ
Member

not having this feature really hobbles the utility of the inbox...please add!

GRamirez2
Participant

It is a basic functionality that should be

TThornely
Member

As it seems this feature was previously available, it would be helpful to have this back asap. 

JAxani
Participant

100% yes! 

BSheed
Member

Bump!

n8support
Member

Over a year since it was suggested, and it's still not been implemented.

 

There are 58 upvotes as of this writing, but I know there are several more who needs this feature and who would upvote this have they known of this suggestion.

 

Message to HubSpot employees who review these posts: Please escalate this request to the higher-ups because this is a basic feature that would be of massive help to users. Thanks!

aparley
Participant | Diamond Partner

PLEASE THIS

BGreen3
Member

has this been resolved yet? Seems like a basic feature!

Anonymous
Not applicable

PLEASE PLEASE PLEASE! 

AndrewMetcalfe
Participant

Definitely need this, navigating away from the page is crazy when everything else is there and it used to be there.

SteveVomWege
Member

URGENT !!! @DEVS WHAT ARE YOU WAITING FOR?

ACollett
Member

Agree! need it now.

SPullen
Member

Is there any update when this will be available?

Its madness that you cannot create a task whenever you're on a screen emailing a contact.

DTaroconeil
Member

seems silly not to have the OPTION at least to display this in the sidebar