HubSpot Ideas

VADo

Creating an alias for live chat after switching from a chat bot

It is possible to create an alias in the live chat only version. 

However it is not possible to use an alias in the live chat when you are using the combination of a chat bot and a live chat.

 

As a result you have to give out your colleagues full name (the name he or she uses in the protal) which puts them at risk of being harassed on social platforms.

 

Therefore, it would be beneficial to have the opportunity to create an alias in all of the live chat versions.