Creating A Smart List for Hard Bounced and Unsubscribes
There are some similar ideas for creating a smart list in HubSpot based on if the contact had a hard bounce or unsubscribed. However, the only current way of getting this list is to export and re-import the suppression list. This results in a growing static list of 1,000s of contact you previously had on your suppression list being imported and deleted over and over again.
"We imported 3394 items, 3327 of which were new, in the 3400 rows you selected for import."
If we could have a smart list based on the hard bounced and unsubscribe property, we could just add the new contacts that fit the criteria instead of the ever-growing static list.
Hi folks - dropping an update on this thread. We are now in a Private Beta for this functionality. If you want to be part of the Private Beta send me a private message with your HubSpot Hub ID and I will get you signed up.
The dynamic lists for Unsubscribes already exist today. Just navigate to the lists tool and create a dynamic list with a filter on email subscriptions. For hard bounced contacts there are now two new contact properties we are introducing in HubSpot accounts that can be used to make dynamic lists:
Email hard bounce reason
Invalid email address
Email hard bounce reason This property identifies contacts who have previously hard bounced during an email send. This hard bounce is preventing those contacts from receiving future emails. Additionally, it identifies contacts who are globally bounced and have had an attempted send within that HubSpot account. If contacts are unbounced, then the contact property value will be removed.
Invalid email address This property identifies contacts who have either typoed or bad email domains. This property is only filled after a failed email send to that contact. It returns just a true/ false for that contact.
Although I can create a report on unsubscribes easily with a smartlist ---- what is blatantly missing is the ability to report on Hardbounces (separate from softbounces). In my opinion this should have been a feature added long ago. If HubSpot is able to capture this in a file suitable for export, that capture should be made available to use in a smartlist. This exporting business is a pain in the neck and counterproductive. I need the ability to remove hardbounced emails from my dataset automatically as I would think all enterprises would.
+1 for this. I would also like a way to wipe out globally bounced contacts - they are taking up a lot of space that could be put to better use, and if we can't contact or cookie them through Hubspot, it's just duplicative of our CRM record with no benefit.
I think this is a bug. There is a property called 'Martketing email bounce'. Using this filed I can remove a lot of the bounces. But not all. There are still a few hundred contacts rolling around that the system never sends to, yet Maketing email bounce is apparenetly set to 'unknown'...
I'd like to inform the contact owner to check out the bounces of his contacts to hold my contactbase as clean as possible. So I've created a workflow that notifies the owners if there are new contacts pushed into the static list.
Currently it's a pain to push these contact into a static list frequently and manually - furthermore my contact owners would receive a big bundle of notifications due to bi-weekly or monthly updated lists.
Please add the possibility to create an active list with bounced contacts.
I agree! I was hopeful then devistated to scroll to the bottom to find this hasn't yet been rolled out. I know Hubspot are releasing an 'unmarketable' feature end of year, that will allow you to label hard bounced contacts as unmarketable, and not be charged for them, but in the meantime, we need a system of selecting and separating out these hard bounces globally using an active list, not email by email, with manual export and imports.
Hi folks - dropping an update on this thread. We are now in a Private Beta for this functionality. If you want to be part of the Private Beta send me a private message with your HubSpot Hub ID and I will get you signed up.
The dynamic lists for Unsubscribes already exist today. Just navigate to the lists tool and create a dynamic list with a filter on email subscriptions. For hard bounced contacts there are now two new contact properties we are introducing in HubSpot accounts that can be used to make dynamic lists:
Email hard bounce reason
Invalid email address
Email hard bounce reason This property identifies contacts who have previously hard bounced during an email send. This hard bounce is preventing those contacts from receiving future emails. Additionally, it identifies contacts who are globally bounced and have had an attempted send within that HubSpot account. If contacts are unbounced, then the contact property value will be removed.
Invalid email address This property identifies contacts who have either typoed or bad email domains. This property is only filled after a failed email send to that contact. It returns just a true/ false for that contact.
