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Create tickets from emails forwarded to Conversations

 We have been using Zendesk. They have a feature where we can forward an email from the client to an email address & it would create a ticket from that, but for the person who emailed me. In hupspot it creates a ticket for me and assigns me to it haha. Is there a way to change that?
 
2 Replies
HubSpot Product Team
HubSpot Product Team
updated to: Delivered

Hey folks - this feature is live! If you forward an email from an end customer to any email connected with your Inbox, we'll  attach a Conversation (and ticket if you configure email to create tickets) to the original email sender. 

alexCOBA
New Member

Hi @mfreiert this was working for me then it just stopped. Can you advise if any other settings need to be enabled / setup for this to work. I am sending from my address to the address we have a shared mailbox for.

 

Thanks