We want to use the Customer Portal as our go-to ticketing system (both internal & external), however, limitations with customization make that really difficult to do.
Due to the inability of forms to handle more complex logic than 1 layer deep of if/then, we've had to move our support form to a different tool. This means that in the ticket view, the end user is getting almost zero information about the ticket they are trying to view.
PLEASE let us customize what properties the Ticket views display. Your current setup is not designed for an Enterprise Service provider. We'd never send our external customers here.