Create folders in Conversations Inbox to organize threads
Hi Team, just a quick suggestion here 🙂 It can get slightly messy when there are too many messages in our Conversations - Inbox Tool, it would be a great idea if we can create "folders" on the left pane and so we can drag and drop like email clients (like Gmail) and track put different messages in different folders!
I'm excited to announce that custom views are now available in the conversations inbox! HubSpot customers with Pro+ subscriptions can now create views based on ticket and conversation properties. We've already heard some great feedback about the feature (thank you!), and are looking forward to continuing to improve and iterate in the future. To learn more, check out this Knowledge Base article.
Thank you for providing feedback on the Custom Views beta — we really appreciate it! We've heard from multiple customers that the current list of HubSpot-defined ticket and conversation properties available in the view builder is somewhat limiting. While we don't have a timeline at the moment, we do plan to expand the functionality in the future to include additional properties, including custom properties, based on this feedback.
I'm excited to share that this feature has now been moved to Public Beta. Custom Views in the inbox enables Pro and Enterprise customers to organize incoming messages based on a subset of ticket and conversation properties. If you're interested, the quickest way to request access is to talk to your Customer Success Manager. As always, we'd love to hear your feedback!
We have some good news to share! This functionality is currently in private beta and we are looking for customers who are interested in participating in a private beta. Please sign up here if you are interested - https://forms.gle/vC3qX5jZggNXVb4r6
Happy New Year! I’m Vijay, the Product Manager for HubSpot’s Conversations Inbox tool. Thank you for taking the time to submit and upvote this idea. Giving users the ability to customise the inbox using folders / views is a big focus area for the team in 2021. It is a fairly big undertaking and I ask for you patience while we build this out.
I will keep you all posted on the progress we make and would love your feedback when it is ready for a beta.
I’m Vijay, the Product Manager for HubSpot’s Conversations Inbox tool. Thank you for taking the time to submit and upvote this idea. At this time there are no plans to work on this Idea as we are focused on building out the core functionality for Inbox. This is not to say that this idea will never be developed, just that there are no plans to do so at this time.
That's an absolutely needed feature! It gets pretty messy when you recieve so many emails and it becomes very difficult to organize and manage all that information without missing something
Would love to have this as well. It gets pretty confusing in the conversations inbox when any and all email sent from the CRM (a customer or deal) gets auto-logged in there...
I would be amazing if there was a "sent" folder that these emails would be directed to, much like a traditional inbox... Or even if we could create a workflow automation to achieve this!
Yes! This is very definitely a needed feature. Since HubSpot doesn't pull in pre-built folders from the actual inbox itself (Gmail, Outlook, etc.) there needs to be a way to create folders in the Converstions Inbox within HubSpot to better organize messages. I was very surprised this feature didn't exist. I thought somehow I was just doing it wrong and had to contact support to find out that this feature didn't exist.
I was told by HubSpot customer service that the more attention/comments/upvotes this thread gets, the more likely they are to implement it. Hopefully this catches their attention!
Really hoping this is a feature ASAP. I just signed up and certainly will not be able to use this as an email system if you cant make folders. How on earth are you meant to organise your inbox otherwise?
I’m Vijay, the Product Manager for HubSpot’s Conversations Inbox tool. Thank you for taking the time to submit and upvote this idea. At this time there are no plans to work on this Idea as we are focused on building out the core functionality for Inbox. This is not to say that this idea will never be developed, just that there are no plans to do so at this time.
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