Create folders in Conversations Inbox to organize threads

claw

Hi Team, just a quick suggestion here 🙂 It can get slightly messy when there are too many messages in our Conversations - Inbox Tool, it would be a great idea if we can create "folders" on the left pane and so we can drag and drop like email clients (like Gmail) and track put different messages in different folders!

HubSpot updates
Status updated to: In Planning
Jan 6, 2021

Hi everyone,

 

Happy New Year! I’m Vijay, the Product Manager for HubSpot’s Conversations Inbox tool. Thank you for taking the time to submit and upvote this idea. Giving users the ability to customise the inbox using folders / views is a big focus area for the team in 2021. It is a fairly big undertaking and I ask for you patience while we build this out. 

 

I will keep you all posted on the progress we make and would love your feedback when it is ready for a beta. 

 

Thank you for your patience and understanding. 

 

Regards,

Vijay Vadlamani

Status updated to: Not Currently Planned
May 20, 2020

Hi everyone,

 

I’m Vijay, the Product Manager for HubSpot’s Conversations Inbox tool. Thank you for taking the time to submit and upvote this idea. At this time there are no plans to work on this Idea as we are focused on building out the core functionality for Inbox.  This is not to say that this idea will never be developed, just that there are no plans to do so at this time.

 

Thank you for your patience and understanding. 

 

Regards,

Vijay Vadlamani

35 Replies
VisualTargets
Member

Totally agree - it would be great to be able to organize emails into folders...

james_
Participant

We should be able to set rules to filter conversations to specific folders, i.e. email sent from 'xyz.com' domain, filter the email to the 'xyz.com' folder.

Nlombard
Member

Looking to have the capability to organize emails in conversations inbox into folders. This will clean up the cluder under the inbox.

ceoe
Member

100% need this to be implemented. Having all emails come through into the same inbox can get messy & its too generalised. 

FelipeFelix
Contributor

This is a MUST to my company! Without this functionality HS Inbox appear to be a really basic tool, not good to big or medium teams 😕

MPayPugs
Member

Our company would need this feature really urgent!

Status updated to: In Planning
vvadlamani
HubSpot Product Team

Hi everyone,

 

Happy New Year! I’m Vijay, the Product Manager for HubSpot’s Conversations Inbox tool. Thank you for taking the time to submit and upvote this idea. Giving users the ability to customise the inbox using folders / views is a big focus area for the team in 2021. It is a fairly big undertaking and I ask for you patience while we build this out. 

 

I will keep you all posted on the progress we make and would love your feedback when it is ready for a beta. 

 

Thank you for your patience and understanding. 

 

Regards,

Vijay Vadlamani

fabreax
Member

Hi, it's a mandatory feature for us.

sk0si
Contributor | Diamond Partner

Yess, labels & folders would improve the usability. Currently it's quite hard without any structure.

LMorand
Member

Yes we really need it !

MPayPugs
Member

A very very useful idea!

VHoang
Member

If the team had a way to "snooze" or hide tickets where action items were waiting on contact, they can work a lot more efficiently with less clutter. Placing them in a separate inbox with an automated workflow to bring them back into sight after a certain amount of time for a follow up or after they respond would be great.

DHammond
Member

My company just switched over to HubSpot and I'm looking to have my entire team exclusively use the HubSpot inbox instead of their Gmail inbox. However, having an ability to organize emails like this is a much-needed thing. Is this something that is expected to be released midway through the year or later at the end of the year?

Ash19
Member

This would be a huge help to our team! It would also mean we could roll out the inbox to other teams - but without this feature, we cannot as they do not want to give up the folder functionality they currently have in Outlook. (Which is absolutely fair enough).

Frannie_16th
Member

This is very much needed! We have top switch to Gmail for now, but hopefully can come back at some point to HS