Create folders in Conversations Inbox to organize threads
Hi Team, just a quick suggestion here 🙂 It can get slightly messy when there are too many messages in our Conversations - Inbox Tool, it would be a great idea if we can create "folders" on the left pane and so we can drag and drop like email clients (like Gmail) and track put different messages in different folders!
We should be able to set rules to filter conversations to specific folders, i.e. email sent from 'xyz.com' domain, filter the email to the 'xyz.com' folder.
Happy New Year! I’m Vijay, the Product Manager for HubSpot’s Conversations Inbox tool. Thank you for taking the time to submit and upvote this idea. Giving users the ability to customise the inbox using folders / views is a big focus area for the team in 2021. It is a fairly big undertaking and I ask for you patience while we build this out.
I will keep you all posted on the progress we make and would love your feedback when it is ready for a beta.
If the team had a way to "snooze" or hide tickets where action items were waiting on contact, they can work a lot more efficiently with less clutter. Placing them in a separate inbox with an automated workflow to bring them back into sight after a certain amount of time for a follow up or after they respond would be great.
My company just switched over to HubSpot and I'm looking to have my entire team exclusively use the HubSpot inbox instead of their Gmail inbox. However, having an ability to organize emails like this is a much-needed thing. Is this something that is expected to be released midway through the year or later at the end of the year?
This would be a huge help to our team! It would also mean we could roll out the inbox to other teams - but without this feature, we cannot as they do not want to give up the folder functionality they currently have in Outlook. (Which is absolutely fair enough).
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