Create folders in Conversations Inbox to organize threads

Hi Team, just a quick suggestion here 🙂 It can get slightly messy when there are too many messages in our Conversations - Inbox Tool, it would be a great idea if we can create "folders" on the left pane and so we can drag and drop like email clients (like Gmail) and track put different messages in different folders!

22 Replies
New Contributor

My team really needs this feature!

New Member

This would help us out so much!  We have to many emails and with no folders to put the important ones in, it can get challenging!  

New Contributor

Absolutely agree - labels & folders help us prioritize and work more efficiently.

New Contributor

Agreed, this will help the team be more organized and they will not have to filter through all mails.

Occasional Contributor

Our team would grealty benefit from this!

Occasional Contributor

Please please please introduce this feature! Absolutely need this otherwise we'll have to revert back to just using Gmail 😞

New Member

That's an absolutely needed feature! It gets pretty messy when you recieve so many emails and it becomes very difficult to organize and manage all that information without missing something

Regular Contributor | Platinum Partner

Need this! 

New Contributor

Would love to have this as well. It gets pretty confusing in the conversations inbox when any and all email sent from the CRM (a customer or deal) gets auto-logged in there... 

 

I would be amazing if there was a "sent" folder that these emails would be directed to, much like a traditional inbox... Or even if we could create a workflow automation to achieve this! 

 

Visitor

Would love to see this implemented as well. Some type of sent folder so that incoming email isn't all mixed up with sent email! 

Regular Contributor

This would be so helpful! Please implement!

New Contributor

Yes! This is very definitely a needed feature. Since HubSpot doesn't pull in pre-built folders from the actual inbox itself (Gmail, Outlook, etc.) there needs to be a way to create folders in the Converstions Inbox within HubSpot to better organize messages. I was very surprised this feature didn't exist. I thought somehow I was just doing it wrong and had to contact support to find out that this feature didn't exist. 

Occasional Contributor

This would be huge for us! We get about 2,000 emails a week and it's hard to keep them straigh when there is no way to organize them. 

New Contributor

I was told by HubSpot customer service that the more attention/comments/upvotes this thread gets, the more likely they are to implement it. Hopefully this catches their attention! 

Regular Contributor

this is a must feature for our team! 

Visitor

Really hoping this is a feature ASAP. I just signed up and certainly will not be able to use this as an email system if you cant make folders. How on earth are you meant to organise your inbox otherwise?

New Contributor

We need it as well! 
Folders and automation workflows to move the incoming messages into the correct folder!

updated to: Not Currently Planned
HubSpot Product Team

Hi everyone,

 

I’m Vijay, the Product Manager for HubSpot’s Conversations Inbox tool. Thank you for taking the time to submit and upvote this idea. At this time there are no plans to work on this Idea as we are focused on building out the core functionality for Inbox.  This is not to say that this idea will never be developed, just that there are no plans to do so at this time.

 

Thank you for your patience and understanding. 

 

Regards,

Vijay Vadlamani

Occasional Contributor

Totally agree. In order to maximise using the HubSpot platform, the Inbox needs functionality that most email clients have - like folders. 

New Contributor

This is an essential feature that every email client has.