Create and share task queues with other users

I created some queues for my tasks to organize the tasks.  Sometimes I need to pass a task to someone else to complete.  It would be great to have the ability to share queues, so shared tasks in a queue would already appear in the correct queue for the person who inherit the task.

51 Replies
gelobter
New Member

This is an important tool we need.  Thanks for adding it to your dev stack!

gerwin_pol
New Member

I was a bit supprised this feature didn't exist. As you create a task, you can assign the task and you can add it to the queue... but not a shared queue. This doesn't make sense.

 

When working on a campaign, shared queues are essential.

loganlyles1
New Contributor

This ABSOLUTELY needs to be added.  To successfully orchestrate outreach to a given account, you need to assign tasks that are visible to a multi-person team.

rprconnect
New Contributor

Quite surprised there are no shared queues!

kelseygalarza
Occasional Contributor

Can't believe this isn't available

SpiffyTraining
Occasional Contributor

Wait, something must be wrong here... If I'm creating a sales sequence for our BDRs, and it's automatically creating tasks for calls in a queue, how can multiple people use the same sequence? One gets a task and the other goes to the abyss?

sberry11
Regular Contributor

It would be great to share queues - or AT LEAST - be able to assign someone else a task and put it in their correct queue. It is extremely inefficient to have to log out and log in as them to assign them one task just to sign back in as me to continue working.

 

We should be able to help keep our team organized - especially since there is no way to prioritize mine or my team member's tasks.

JohnnieWalker
New Contributor

Workaround

This is a really annoying limitation, and I didn't even realise that other users couldn't see my task lists until I asked someone to add a task to a queue I'd created and they couldn't find it.

 

What I have done though as a workaround, is to create 'dummy' user accounts and named the 'user' what I need my task queue to be.

 

That way, it's possible to assign tasks to those 'users' who's name relate to the queue that you want to add the task to.

For example create a new user ( I used the '+' symbol in the email address to avoid having to create multiple new email accounts ) such as: 

myname+Daily.Tasks@myemail.com
And then make the user,
first name: Daily
last name: Tasks


So instead of using actual queues, we use 'users' to assign the tasks to, and then we can filter the task list view by these 'users' in basically the same way that the task queues work.

hope this helps, until task queue sharing is allowed.

HubSpot Product Team
HubSpot Product Team
updated to: In Planning

Hi HubSpot Community,

 

Scott from the product team here.  We are priotizing this work in the coming weeks have a prototype ready for feedback. If anyone would like to participate in our usability testing next week, please submit your name on the following form and we'll reach out to schedule a time with you: https://forms.gle/LPUbTTsawgkU4d9e7

 

Here's a sneak peak of the feature:

 

Tasks_Main_W_Shared_Queue.png

 

We'll use this time as an opportunity to chat through your use case and to walk you through our proposed solution. 

 

Thank you!

Scott

HubSpottin
New Member

Yep, let's make this happen!